Hi, I’m
Jim Champigny
Acworth
Summary
Professional business acumen with a proven track record in managing relationships and projects, utilizing exceptional interpersonal communication and customer service decisions, and analytical skills. Seeking a dynamic role where I can leverage my business insight, process improvement nature, and ability to manage tasks and drive strategic decisions to achieve exceptional outcomes.
Overview
30
years of professional experience
1
Certification
Work History
Discount Marketing Products
Process Improvement Manager
12.2020 - 11.2023
Job overview
- Headed collaboration with IT department on integration of new software and tools, optimizing processes for enhanced efficiency.
- Evaluated existing process bottlenecks and personnel needs to merge new technology to impact business operations and streamline operations.
- Trained cross-functional staff on process improvement techniques being implemented, fostering a culture of continuous progress within the organization.
Discount Marketing Products
Logistics Shipping Lead
Job overview
- Ensure efficient order handling accuracy, packaging, and delivery of products through shipping ERP and manage team collaboration.
- Identify process bottlenecks and implement improvement initiatives through management decisions.
Toyo Tire Manufacturing North America
Unit Production Tech
08.2016 - 12.2020
Job overview
- On demand production process to Kanban orders including retooling needs for efficient machine group operation.
The Transmission Company
Branch Operations Manager
02.2013 - 07.2016
Job overview
- Operational & customer management including phone inquiries, appointment scheduling, and project management, to effectively build rapport, trust, and sales relationships for positive experiences.
- Increased weekly business capacity and workflow, managing to optimize technician output for maximum business productivity.
Toyota Mall Of GA
Assistant Service Manager / CSI Manager
04.2002 - 06.2011
Job overview
- Created and improved customer satisfaction by addressing and resolving all escalated service-related concerns promptly and professionally, increasing and maintaining nationally top 10% CSI results.
- Analyzed trends to identify areas for improvement in service and customer feedback data.
- Served as the point-of-contact manager for business customers, providing exceptional service through clear communication, using real needs analysis, and offering appropriate solutions in a management capacity.
- Used industry expertise, client relation skills and analytical nature to identify and provide solutions to resolve customer concerns and promote loyalty.
- Achieved departmental goals by developing and executing strategic plan with CEO, monitoring performance metrics, and enhancing team efficiency by cultivating daily streamlined procedures.
- Communicated clearly with staff, suppliers and stakeholders to unify business goals.
Aamco Transmissions Center
Service Center Manager
05.1994 - 03.2002
Job overview
- Manager of all customer service, sales revenue, workflow, parts requisitions, and management of staff operations.
- Championed continuous improvement initiatives that contributed significantly towards enhancing overall operational efficiency, sales opportunities, and business growth.
Education
George L. Argyros School of Business and Economics
Marketing
Chapman College
Business Administration & Management
USMC Littlecreek, JEB-LC
US Marine Corps Maintenance Management System
Skills
- Exceptional Interpersonal and Communication Skills: Proven sales and team champion ability to foster positive relationships and effectively communicate customers and stakeholders needs at all levels
- Business Insight: Strong understanding of business dynamics and mission, especially betterment, with successful management of relationships and projects
- Analytical Proficiency: skilled in using analytical tools and techniques to drive process improvements, make informed business decisions, and identify trends
- Project Management: Demonstrated ability to manage projects, prioritization, planning, creating processes, and effective task delegation and team management
- Process Improvement
- Business process reengineering
- Workflow Analysis & Sales
- Innovation & Creativity
- Idea Dev & Brainstorming
- Negotiation & Conflict Resolution
- Continuous Operation & ERP Improvement
- Invoice & Manifest Review Experience
Hobbies and Interests
- Hiking, Golf, Kayaking, Racketball, Travel, Family
- Production Process Improvements and Marketing
Certification
Marine Corps Integrated Maintenance Management System
Forklift Certifications
CPPS Certification
Timeline
Process Improvement Manager
Discount Marketing Products
12.2020 - 11.2023
Unit Production Tech
Toyo Tire Manufacturing North America
08.2016 - 12.2020
Branch Operations Manager
The Transmission Company
02.2013 - 07.2016
Assistant Service Manager / CSI Manager
Toyota Mall Of GA
04.2002 - 06.2011
Service Center Manager
Aamco Transmissions Center
05.1994 - 03.2002
Logistics Shipping Lead
Discount Marketing Products
George L. Argyros School of Business and Economics
Marketing
Chapman College
Business Administration & Management
USMC Littlecreek, JEB-LC
US Marine Corps Maintenance Management System
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