Jim Cooper
Lake Mary,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Franchise Business Consultant
The HoneyBaked Ham Co
Lake Mary, FL
01.2009 - 12.2023
- Developed systems to monitor the progress of individual franchises in alignment with corporate objectives.
- Instructed clients on the best practices for managing a successful franchise operation.
- Conducted analysis on current franchises to assess their financial performance and profitability.
- Conducted audits on existing franchises to verify adherence to company standards and policies.
- Reset store displays for special events and seasonal merchandise changes.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
District Manager
The The HoneyBaked Ham Co Ham Co
Chicago, IL
01.1991 - 12.2008
- Conducted a review of inventory levels at each store to guarantee sufficient stock availability. Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Accurately maintained records of employee attendance and payroll information.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Cultivated positive rapport with associates and team leadership.
- Mentored team members by demonstrating best practices for sales and customer service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
Store Manager
The HoneyBaked Ham Co
Detroit, MI
05.1987 - 12.1990
- Resolved customer complaints promptly and professionally.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Conducted regular meetings with employees to discuss current operations issues.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Big Bend Community College
Moses Lake, WA01-1977
Skills
- Human Resources
- Operations Management
- Effective customer upselling
- Task Prioritization
- Multitasking
- Food safety and sanitation
- Sales Techniques
- Time management abilities
- Decision-Making
- Adaptability and Flexibility
- Relationship Building
- Team Collaboration
Certification
- ServSafe Manager Certification
Affiliations
- Enjoy golfing and spending time with friends and family
- involved in Church
Timeline
Franchise Business Consultant
The HoneyBaked Ham Co
01.2009 - 12.2023
District Manager
The The HoneyBaked Ham Co Ham Co
01.1991 - 12.2008
Store Manager
The HoneyBaked Ham Co
05.1987 - 12.1990
High School Diploma -
Big Bend Community College
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