Jim Cox
Plainfield,IN
Summary
Highly motivated service manager with 20 years of automotive experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
12
12
years of professional experience
Work History
Service Manager
Andy Mohr Ford
Plainfield, IN
01.2022 - 10.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Hired and trained new technicians and support staff to improve efficiency of department and cultivate productive work atmosphere.
- Managed efficient teams of up to 90 employees.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Set and administered department budgets for expenditures, materials and labor.
Service Manager
Andy Mohr Chevrolet
Plainfield, IN
08.2010 - 01.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 230%.
- Set and administered department budgets for expenditures, materials and labor.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Managed efficient teams of up to 70 employees.
Education
No Degree - Business Management
Southwest Baptist University
Bolivar, MOSkills
- Inventory Management
- Tool and Equipment Maintenance
- Sales Activities
- Sales Strategies
- Employee Coaching and Motivation
- Schedule Preparation
- Financial Forecasting
- Staff Supervision
- Work Planning and Prioritization
- Technical Proficiency
Timeline
Service Manager
Andy Mohr Ford
01.2022 - 10.2022
Service Manager
Andy Mohr Chevrolet
08.2010 - 01.2022
No Degree - Business Management
Southwest Baptist University
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