Jim Durham
Avon,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Garage Door Installer
Garage Doors Of Indianapolis
05.2021 - 10.2021
- Diagnosed problems and completed timely repairs.
- Delivered excellent customer service, addressing any questions or concerns during installation.
- Troubleshot malfunctioning components during maintenance visits leading to fewer instances of costly repairs and ensuring continued client satisfaction.
- Maintained clear communication with office staff regarding scheduling changes or additional work needed on projects.
- Adhered to local building codes while installing residential garage door systems to maintain compliance with industry standards.
- Kept appropriate inventory level of new systems and replacement parts to meet all job requirements.
Flow Team Leader, Key Carrier
Super Target
09.2013 - 05.2021
- Manage and maintain a direct team of over 15 to 30 Team Members at any given time.
- Leader of unloading and stocking process
- Fix broken processes to increase productivity of flow team by 50%
- Manage payroll, scheduling, hiring, coaching, and development of the flow team
- Supported staff during peak hours by assisting with various tasks such as cashiering or stocking shelves, demonstrating a hands-on approach to leadership.
- Assisted with new team member training by positively reinforcing successful performance and giving direct feedback.
- Improved team efficiency by implementing streamlined processes and effective communication strategies.
Director of Student Services
High-Tech Institute/ Anthem Career College
08.2006 - 11.2011
- Monitoring attendance of morning, afternoon, and evening students
- Counseling and coaching to all students about their academic careers
- Supervised a direct team of 6 staff members
- Planning and organizing all academic activities including student orientations and graduations
- Timely submission of accurate reporting to the campus president and corporate office officials
- Initiating status changes between instructors, students, and program managers
- Earned Manager of the year 2008 and MVP of Student Services 2010.
Dock Associate
Macy
05.2006 - 08.2006
- Part-time 3rd shift dock/warehouse work
- Unloaded trailers containing store inventory
- Log and track shipped inventory
- Ensure accurate stocking of all inventory.
- Contributed to a clean work environment by maintaining the cleanliness of the dock area during shifts.
- Used correct handling procedures to minimize risk of damage to items.
Team Leader/Flattener
Armor Holdings
05.2005 - 05.2006
- Managed the 3rd shift team for the flatting department including quality control
- Operated brake press in order to flatten armored panels for military vehicles to specific measurements
- Held the highest output for the department out of all shifts
- Crossed trained to assist in the grinding and welding departments.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Service Manager
Aqua Perfect
09.1997 - 04.2005
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
High School Diploma -
Ben Davis High School
Indianapolis, INSkills
- Diagnosing problems
- Following safety practices
- Maintaining equipment
- Physical Strength
- Preventive Maintenance
- Supply Management
- Repairing damage
- Residential experience
References
References available upon request
Timeline
Garage Door Installer
Garage Doors Of Indianapolis
05.2021 - 10.2021
Flow Team Leader, Key Carrier
Super Target
09.2013 - 05.2021
Director of Student Services
High-Tech Institute/ Anthem Career College
08.2006 - 11.2011
Dock Associate
Macy
05.2006 - 08.2006
Team Leader/Flattener
Armor Holdings
05.2005 - 05.2006
Service Manager
Aqua Perfect
09.1997 - 04.2005
High School Diploma -
Ben Davis High School
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