Jim Ericson

Work History

Amazon

09.2024 - 07.2025

Design, develop, and implement engaging and immersive learning experiences for a global audience including technical documentation, job-aids, reference materials, e-learning courses, instructor-led training materials, videos, simulations, and other interactive content utilizing Xyleme, Camtasia, and other learning technologies.
Collaborate with subject matter experts and project stakeholders to identify learning objectives and performance goals.
Conduct needs analysis and learning assessments to identify performance gaps and recommend learning solutions.
Apply instructional design principles to create engaging and interactive learning experiences.
Design and develop skills-based learning programs that align with the organization's goals and objectives.
Evaluate the effective solutions through assessments, feedback, and metrics, and make necessary adjustments for continuous improvement.
Develop and manage project timelines to ensure timely and successful delivery of learning solutions.
Conduct quality assurance checks to ensure the accuracy, consistency, and effectiveness of learning materials.

Briljent

01.2024 - 08.2024

Created training solutions including written course content for in-person and virtual sessions, systems documentation, reference material, and eLearning courses using instructional design models and principles for the Florida healthcare exchange software initiative.
Consulted with team members, clients, and subject matter experts regarding training needs and identifying best business practices.
Collaborated with subject matter experts to parse content.
Documented progress in project management system.
Completed project deliverables within established deadlines.
Conducted peer reviews of training deliverables for accuracy.
Ensured deliverables met 508 accessibility requirements.

Wells Fargo

06.2018 - 10.2023

Designed and redesigned multiple business line training curriculums with eLearning, Instructor Lead Training (ILT), Virtual Instructor Lead Training (VILT), audio/video learning and development solutions using Captivate, Audacity, Articulate Storyline, and Xyleme.
Collaborated with Subject Matter Experts, Business Leaders, and Oversight Operations Departments to assess, design, develop, implement, and evaluate learning solutions to ensure they meet business needs.
Developed and updated task plans to track and ensure projects met agreed-upon deadlines.
Decreased seat time by 30% on average while developing more learner-centric and engaging content for all courses developed.
Mentored co-workers on best practices on instructional design software.
Published curriculum to Learning Management System and test learning solutions for functionality and placed source documentation in Document Management System.

Berkley Risk Associates, Optum, Cargill, United Health Care, NH Northern, and Valspar

01.2014 - 06.2018

Assessed, designed, developed, and implemented training solutions for business operations.
Created training design documentation, training plans, facilitator guides, job aids, classroom reference materials, and syllabus.
Developed eLearning modules for business units using Articulate Storyline, Captivate, and Camtasia.
Collaborated with Subject Matter Experts, Project Managers, IT Managers, Design Teams, and Trainers for software applications for business operations.
Mentored training staff on best practices for training department structure, and instructional design standards.

Deluxe Corporation

08.2012 - 01.2014

Assessed, designed, developed, and implemented training solutions for Human Resources and Small Business Sales operations.
Created training design documentation, training plans, facilitator guides, job aids, syllabus, and classroom reference materials.
Developed eLearning modules for business units using Articulate, Camtasia, and Captivate.
Served as Lead Designer and Developer on a major new product line across multiple business units for three hundred Sales Representatives increasing their knowledge of the product line and increasing company revenue by $300,000 year over year.