Jim Faust

Started business to provide environmentally friendly pet products and promote pet adoptions from shelters.

• Consulted with customers to assess needs and propose optimal solutions.
• Conducted thorough market research to identify new opportunities for growth and expansion.
• Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
• Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Promoted business via social media to generate leads and maximize brand identity.

Served in positions of Team Lead and Assistant Manager and still support in leadership positions as necessary.

• Addressed and resolved customer complaints in polite and professional manner.
• Learned all required tasks quickly to maximize performance.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Developed strong cooperative relationships with coworkers and managers.
• Trained new team members by relaying information on company procedures and safety requirements.
• Coordinated pet adoption events.

Worked at various facilities within Pennsylvania; majority of career was with Qunique as a Senior Operations Consultant, concentrating on turning around facility operations.

• Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
• Developed and updated department goals and achievements throughout fiscal year.
• Developed strategic partnerships with local healthcare providers to expand services offered, enhancing overall care quality for patients.
• Managed annual budgets responsibly while ensuring adequate allocation of resources across all departments to maintain optimal functionality levels.
• Reduced operational costs by negotiating better contracts with vendors and optimizing resource allocation.
• Enhanced department efficiency through the development and implementation of new healthcare policies and procedures.
• Boosted revenue generation through the successful implementation of marketing strategies and management of the revenue cycle.