With over 20 years of experience in the property and casualty insurance industry, I am a sales operations manager at Grange Insurance, a leading regional insurer with a strong reputation and a loyal customer base. I lead a team responsible for sales projects, agency segmentation, agency compensation and benefits, agency licensing and contracts, and CRM implementation and enhancements. I champion change and a culture of continuous improvement in the sales and marketing department, aligning our strategies and processes with the company's vision and goals. As a sales operations manager, I leverage my exceptional leadership and project management skills to effectively plan, coordinate, and meet deadlines of multiple tasks. I am an effective coach and trainer, with the ability to motivate and organize teams, and to influence others without authority. I am also a team player, who works well with others to achieve a common goal. I have earned the Chartered Property Casualty Underwriter (CPCU) and the Certified Insurance Counselor (CIC) credentials, demonstrating my in-depth knowledge and expertise in the insurance field. I am passionate about delivering excellence and value to our customers, agents, and stakeholders, and I am always looking for new ways to grow and improve.