Open To Work
Verified
This profile is verified using an email address.
Jim Gilroy
Franklin
Work Preference
Summary
Technical operations and training professional skilled in developing scalable playbooks and implementing AI-assisted automation to drive efficiency. Extensive experience in standardizing workflows and designing remote-ready processes that enhance accountability and visibility across global teams.
Overview
28
28
years of professional experience
Work History
Global Product Support Manager
Miraclon Corporation
10.2018 - 04.2026
- Developed more than 60 scalable operational playbooks containing 2,300+ links to Salesforce Knowledge assets , enabling consistent execution across global teams, channel partners, and customers, reducing new-hire training time, and becoming the launch of a new Miraclon customer service offering.
- Migrated 3,600 web pages and digital files from Kodak Knowledge Vault to Miraclon Salesforce Knowledge using AI-assisted JavaScript and Python automation scripts, enhancing content accessibility for global teams.
- Designed remote-ready playbook workflows with automated notifications and SharePoint Lists, increasing process visibility and accountability for team follow-up.
Flexo Solutions Engineer
Eastman Kodak Company
09.2008 - 12.2018
- Led 75 FLEXCEL NX System installations across the Americas, delivering hands-on training to customers and newly hired technical personnel to ensure successful adoption, operation, troubleshooting, and ongoing service.
- Designed and implemented customer solutions for imaging and printing applications.
- Facilitated growth of packaging division through high-quality technical execution, product beta testing, and implementation of new technologies.
- Collaborated with cross-functional teams to address technical customer inquiries.
- Developed product demonstrations to showcase features and benefits to clients.
Workflow Specialist
Eastman Kodak Company
12.2004 - 09.2008
- Delivered integrated workflow solutions across diverse printing technologies and production environments, streamlining processes to support operational needs.
- Streamlined workflow processes to enhance operational efficiency across departments.
- Coordinated cross-functional teams to implement new project management strategies.
- Analyzed data trends to identify areas for process improvement and optimization.
- Implemented color management and proofing systems for inkjet platforms, developing ICC profiles that enhanced consistency and color accuracy in output quality.
Technical Systems Engineer
The Reynolds and Reynolds Company
Kettering
02.1998 - 10.2004
- Standardized prepress systems across 28 production facilities by collaborating with Digicomp to develop file converters for F3, Mecca, Digi, and Purup systems, streamlining migration to a unified production workflow.
- Contributed to digital transformation initiative, converting 650,000+ files to PDF for online ordering across 21,000 dealership locations, supporting platform launch that generated over $100 million in first-year sales.
- Designed system architectures to enhance software integration and performance.
- Developed automation scripts to streamline deployment processes for client applications.
- Collaborated with cross-functional teams to define technical requirements for projects.
Education
Lean Six Sigma Black Belt -
Villanova University
Villanova, PA01-2010
Project Management -
Miami University
Oxford, OH01-2008
Skills
- Playbook development
- Salesforce expertise
- Workflow automation
- AI-assisted automation
- Scripting automation
- Process enablement
- Project management
- Global customer support
- Technical training
- Digital platform management
- Digital content management
- Data analysis
- SharePoint proficiency
Personal Information
Title: PMP
Timeline
Global Product Support Manager
Miraclon Corporation
10.2018 - 04.2026
Flexo Solutions Engineer
Eastman Kodak Company
09.2008 - 12.2018
Workflow Specialist
Eastman Kodak Company
12.2004 - 09.2008
Technical Systems Engineer
The Reynolds and Reynolds Company
02.1998 - 10.2004
Lean Six Sigma Black Belt -
Villanova University
Project Management -
Miami University