Summary
Overview
Work History
Education
Skills
References
Timeline
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Jim Gleeson

San Luis Obispo,CA

Summary

Detail-oriented Account Manager with 23 years of comprehensive experience managing employer-client relationships and new business development. Focused on building relationships, growing and managing accounts to maximize sales. Dedicated professional successful at introducing varied products and expanding network connections.

Overview

24
24
years of professional experience

Work History

Account Manager

Encore Glass, Inc.
Fairfield, CA
09.2012 - Current
  • Increased profitability and revenue by generating $10,000,000 in sales.
  • Responsible for bringing in new business, while maintaining existing customers.
  • Build strong relationships with key decision makers of assigned accounts. Identify key decision makers and craft relationship map to ensure strategic and tactical alignment.
  • Collaborate closely with Operations and Supply Chain to ensure account demand accuracy by monitoring and analyzing data.
  • Monitor business performance against target - both volume and margin and coordinate corrective actions to sales programs, if necessary, to achieve target commitments.
  • Customer support – address customer inquiries, assist to resolve issues, and provide timely and efficient solutions to ensure the highest level of customer satisfaction.

Account Manager

QX/Tripack
Fairfield, CA
02.2008 - 08.2012
  • Solicited new opportunities while maintaining existing customer base to grow business.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Prospected, identified and cultivated relationships with contacts to promote solutions.
  • Managed multiple accounts simultaneously while meeting deadlines.

Account Manager

Tonnellerie Quintessence
Napa , CA
02.2007 - 02.2008
  • Responsible for all wine barrel sales from Bordeaux and Australia for US market, mainly CA, WA and OR
  • Additional duties, including but not limited to processing invoices, daily communication with cooperage for branded, toast type, wood, French Oak, American Oak, receiving and unloading containers for smaller customers, wineries.
  • Provided all load configurations for outbound containers and release requirements.

Account Manager

Demptos Glass/Saxco International
Fairfield, CA
01.2000 - 02.2007
  • Responsible for wine bottle sales Napa, Sonoma and Washington State, primarily imports, Saver Glass France, BSN France, SGE France, LMDV Belgium.
  • Maintain and build strong relationships with key decision makers of assigned accounts. Identify key decision makers and craft relationship map to ensure strategic and tactical alignment.
  • Collaborate closely with Operations and Supply Chain to ensure account demand accuracy by monitoring and analyzing data.
  • Monitor business performance against target - both volume and margin and coordinate corrective actions to sales programs, if necessary, to achieve target commitments.
  • Customer support – address customer inquiries, assist to resolve issues, and provide timely and efficient solutions to ensure the highest level of customer satisfaction.

Education

High School Diploma -

Justin Siena High School
Napa, CA
06-1983

Skills

  • Over 23 years of wine bottle glass container experience
  • Wine industry knowledge
  • Relationship focused
  • Exceptional customer service
  • Goal driven to meet and exceed customer and company expectations
  • Team oriented

References

References available upon request.

Timeline

Account Manager

Encore Glass, Inc.
09.2012 - Current

Account Manager

QX/Tripack
02.2008 - 08.2012

Account Manager

Tonnellerie Quintessence
02.2007 - 02.2008

Account Manager

Demptos Glass/Saxco International
01.2000 - 02.2007

High School Diploma -

Justin Siena High School

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Jim Gleeson