Jim Hamilton
Schenectady,NY
Summary
Highly organized graduate student with exemplary multitasking, time management and communication skills. Demonstrated skills in customer service, operational management, and team collaboration.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Stewarts Shops
05.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Student Worker, Department of Political Science
Siena College
09.2023 - 05.2024
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
Peer Tutor
Siena College
01.2022 - 05.2024
- Assisted other students with homework and provided supplementary instruction.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
Legal Intern
Robert J. Stoddard
08.2022 - 01.2023
- Assisted in legal research, analyzed case law, and provided supplemental support for case preparations and proceedings.
- Attended meetings, court proceedings, and depositions aiding when necessary.
- Gained first-hand experience in criminal, family, real-estate, and torts law.
Front Desk Receptionist
Physical Therapy Associates Of Schenectady
01.2020 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected copays and handled sensitive insurance information.
- Completed clerical duties and tasks for clinic administration.
Office Cleaner
Physical Therapy Associates Of Schenectady
09.2018 - 08.2020
- Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
Master of Science - Genocide And Mass Atrocity Prevention
Binghamton University
Binghamton, NY05-2026
Bachelor of Arts - Majoring in Political Science
Siena College
Albany, NY05.2024
High School Diploma -
Scotia-Glenville Senior High School
Scotia, NY06.2021
Skills
- Multitasking and Time Management
- Customer Service-Oriented
- Verbal and Written Communication
- Courteous and Professional
- Reliable and Punctual
- Attention to Detail
Timeline
Student Worker, Department of Political Science
Siena College
09.2023 - 05.2024
Legal Intern
Robert J. Stoddard
08.2022 - 01.2023
Shift Supervisor
Stewarts Shops
05.2022 - Current
Peer Tutor
Siena College
01.2022 - 05.2024
Front Desk Receptionist
Physical Therapy Associates Of Schenectady
01.2020 - 08.2021
Office Cleaner
Physical Therapy Associates Of Schenectady
09.2018 - 08.2020
Master of Science - Genocide And Mass Atrocity Prevention
Binghamton University
Bachelor of Arts - Majoring in Political Science
Siena College
High School Diploma -
Scotia-Glenville Senior High School
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