Jim Heinzen
Elk River ,MN
Summary
Dynamic Field Supervisor with a proven track record at Legacy Services Corp., excelling in project monitoring and quality control. Expert in task delegation and fostering strong customer relations, I consistently improved project efficiency and client satisfaction. Adept at OSHA compliance, I led teams to achieve timely project completions while enhancing operational standards.
Overview
26
26
years of professional experience
Work History
Field Supervisor
Legacy Services Corp..
11.2017 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Kept teams on task to complete milestones on time.
- Contributed to business growth by identifying new opportunities for expansion in the local market.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
Field Supervisor
Stone Valley Painting
04.2015 - 11.2017
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with customers to resolve issues and build productive relationships.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Investigated issues and developed effective solutions.
- Evaluated performance and progress, and made proactive adjustments.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
Foreman Painter
Ballantine Painting
08.2011 - 03.2015
- Implemented standard operating procedures for paint application, ensuring consistent quality across all projects.
- Completed final walkthroughs at job sites to close out projects.
- Maintained excellent client relationships by addressing concerns promptly and delivering exceptional results.
- Oversaw site preparation and job planning for buildings with up to Number square feet.
- Improved project efficiency by effectively managing and coordinating painting tasks for a team of 10 painters.
- Achieved timely completion of projects by delegating tasks, setting deadlines, and monitoring progress.
Proprietor
Perfect Stroke Painting
07.1999 - 02.2014
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Entered income and expense details into business databases to track purchases and address variances.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
- Provided customer service on accounts and resolved problems.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
Education
Diploma - General Studies
Hopkins High School
Minnetonka, MN06.1984
Skills
- Field operations
- Task delegation
- Project monitoring
- Quality control
- Site preparation
- Worker supervision
- Customer relations
- Employee management
- Construction safety
- Following instructions
- OSHA compliance
Timeline
Field Supervisor
Legacy Services Corp..
11.2017 - Current
Field Supervisor
Stone Valley Painting
04.2015 - 11.2017
Foreman Painter
Ballantine Painting
08.2011 - 03.2015
Proprietor
Perfect Stroke Painting
07.1999 - 02.2014
Diploma - General Studies
Hopkins High School
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