Jim Hetrick
Noblesville,IN
Summary
Versatile professional with a proven track record in leading teams and managing projects to successful completion. At FedEx, demonstrated exceptional ship handling and problem-solving skills, enhancing operational efficiency. Skilled in multitasking and communication, consistently achieving goals while maintaining high standards of service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
38
38
years of professional experience
Work History
Tug Driver
FedEx
03.2023 - 03.2024
- Assisted in the successful completion of numerous towing projects, providing exceptional maneuvering skills.
- Completed necessary documentation accurately and efficiently, ensuring proper record-keeping for all towing operations.
- Coordinated closely with colleagues during loading/unloading processes to prevent damage or delays.
- Managed heavy loads effectively using specialized equipment such as winches, lines, and ropes.
Owner/Sales Manager
Net-tel Communications
06.2007 - 12.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Project Manager
Intelex Communications
01.1991 - 06.2007
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Front Office Manager
Quality Inn Hotel
04.1986 - 01.1991
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
High School Diploma -
North Newton High School
Morocco, INSkills
- Ship handling
- Logbook managemen
- Heavy lifting
- Teamwork
- Problem-solving
- Multitasking
- Excellent communication
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Tug Driver
FedEx
03.2023 - 03.2024
Owner/Sales Manager
Net-tel Communications
06.2007 - 12.2019
Project Manager
Intelex Communications
01.1991 - 06.2007
Front Office Manager
Quality Inn Hotel
04.1986 - 01.1991
High School Diploma -
North Newton High School
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