Summary
Work History
Education
Skills
Timeline
Generic
Jim Hocker

Jim Hocker

Cypress,CA

Summary

At Montgomery Ward, I spearheaded a team as an Order Filling Supervisor, enhancing operational efficiency and customer satisfaction through innovative leadership and problem-solving. My expertise in operations management and employee motivation led to a significant increase in productivity and a reduction in staff turnover, showcasing a blend of hard and soft skills pivotal for organizational success.

Work History

Order Filling Supervisor

Montgomery Ward
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Frequently inspected production area to verify proper equipment operation.

Education

None - Political Science At Cypress College

Pacifica High School
Garden Grove, CA
06.1978

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Inventory Control
  • Staff Discipline
  • Processes and procedures
  • Operations Management
  • Policy Enforcement

Timeline

Order Filling Supervisor

Montgomery Ward

None - Political Science At Cypress College

Pacifica High School
Jim Hocker