Jim Hooks II
Longview
Summary
Dynamic professional with extensive experience at Gap Inc., specializing in problem-solving and customer service. Proven track record in managing operations and maintaining facilities efficiently. Expertise in technical support and facilities management, with strong organizational skills and a commitment to excellence. Recognized for enhancing team performance and ensuring high levels of customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Gap Inc.
Longview
10.2024 - Current
- Problem solving skills, maintain conveyor lines, change out belts, electrical motors, maintain electrical panels. Utilize wide variety of tools.
- Practice excellent customer service with other departments. Forklift certified, Scissor lift, and Reach truck certified.
Merchandise Handler
Gap Inc.
Longview
10.2023 - Current
- Packing out orders daily to involve speed packing, packing out single orders, and induction.
- Proficient in exceptions to help orders reach customers on time. Certified in all aspects of packing, and certified picker.
- Pallet jack certified. Current role Exceptions Associate and Trainer.
Bicycle Mechanic/Sales
Flugers Bike shop
Longview
03.2023 - 10.2023
- Diagnosed and repaired bicycles coming into the shop for repair. Built up new bikes to include e-bikes.
- Sales helping guide the customer in the proper bicycle that fits their budget and interest. Road, mountain bike, or e-bike. Brands worked with, Santa Cruz, Diamond Back, Specialized, Trek, Velotric and various others.
Facility Manager
St. Mary's Catholic Church and School
Longview
03.2021 - 07.2023
- Maintain facilities regarding electrical, plumbing, landscaping, etc in conjunction with outside vendors.
- Maintain operations within reasonable budget. Supervise multiple custodians and maintain consistent work schedules.
Teacher/ Instructor
St. Mary's Catholic School
Longview
08.2019 - 03.2021
- Taught Criminal Justice to High School students, Head Coach for Cross Country, assist with PE classes, and provide security training for students and staff.
Route Sales Representative
Cintas
White Oak
10.2018 - 08.2019
- Maintain updated inventory at businesses. Upscale products.
- Established good customer relations.
Sales Consultant/ Service Advisor
Patt Lobb Toyota
Longview
08.2017 - 10.2018
- New and Pre Owned Sales. Excellent Customer Service skills. Service Advisor for routine maintenance and extensive service jobs.
- Experience dealing with extended warranty companies and insurance companies.
Sales Consultant
Honda Cars of McKinney
McKinney
03.2017 - 08.2017
- Sales of new and pre owned vehicles. Excellent customer service.
Operations Manager
Life Time Fitness
Allen
01.2013 - 03.2017
- Manage multiple departments budgets, p&l statements. Payroll, scheduling of employees.
- Hiring and terminations, maintenance of entire facility. Worked with sub contractors on daily basis.
- Maintained cleanliness throughout facility through supervision of operations staff. Logistics and coordination of employees.
Patrol Officer
Gainesville Police Department
Gainesville
01.2011 - 01.2013
- Enforce traffic laws, execute warrants, conduct investigations, dispatch.
Deputy Sheriff
Collin County Sheriff's Office
McKinney
01.2004 - 01.2011
- Manage inmates in jail setting. Bailiff for District and County Judges.
- Maintain docket control in courtroom with attorneys. Member of Detention response team.
- Deputy Sheriff and Jailer Certification during this period.
Sales Consultant
Honda Cars of McKinney
McKinney
01.2003 - 01.2004
- New and pre owned sales.
Tech Support
Hewett Packard
Dallas
01.2000 - 01.2003
- Tech support for Jornada handheld units.
- Network technician for the tech support team. Helped maintain the support groups' computers by software updates, hardware issues, and internet connectivity.
Education
A+ training - Computer hardware software
MyComputerCareer.com-TechSkills
Dallas, TX03.2017
Personal Training Course - Fitness
Cooper Fitness Dallas
Dallas, TX04.2015
Computer technology -
Richland College
Dallas, TX12.2002
Phlebotomy Certification -
Collin College
Peace Officer -
Collin County Law Enforcement Academy
Skills
- Organizational skills
- Windows operating systems
- CPR certification
- Phlebotomy expertise
- Interviewing techniques
- Microsoft Office proficiency
- iOS applications
- Facilities management
- Automotive service
- Public speaking
- Security management
- Supervisory experience
- Customer service excellence
- Problem management strategies
- Help desk support
- Technical support experience
- Cleaning and grounds maintenance
- Negotiation skills
- Desktop support services
- Teaching experience
- P&L management expertise
- Plumbing knowledge
- Farming experience
- Computer literacy
- Manufacturing operations
- Venipuncture skills
- Sports coaching abilities
- Kronos software proficiency
- Law enforcement experience
- Team building activities
- Classroom management techniques
- Communication skills mastery
- Tree trimming expertise
- Microsoft Word proficiency
- Property management expertise
- Time management skills
- Microsoft PowerPoint proficiency
Certification
- Advanced Peace Officer license, Present
- Phlebotomy, Present
- Stop the Bleed Instructor, 01/01/20 to Present
- CRASE ALERRT Instructor, 01/01/13 to Present
- Driver's License
- CPR/AED, 08/01/19 to 08/01/23
Additional Information
20 plus years operation of farm tractors, mowing, trimming trees, fence building, etc.
Awards
Life Saving Award, 10/01/15, CPR and use of AED saved a man's life at the Lifetime Fitness Allen where I was employed. City of Allen Texas presented award.
Timeline
Maintenance Technician
Gap Inc.
10.2024 - Current
Merchandise Handler
Gap Inc.
10.2023 - Current
Bicycle Mechanic/Sales
Flugers Bike shop
03.2023 - 10.2023
Facility Manager
St. Mary's Catholic Church and School
03.2021 - 07.2023
Teacher/ Instructor
St. Mary's Catholic School
08.2019 - 03.2021
Route Sales Representative
Cintas
10.2018 - 08.2019
Sales Consultant/ Service Advisor
Patt Lobb Toyota
08.2017 - 10.2018
Sales Consultant
Honda Cars of McKinney
03.2017 - 08.2017
Operations Manager
Life Time Fitness
01.2013 - 03.2017
Patrol Officer
Gainesville Police Department
01.2011 - 01.2013
Deputy Sheriff
Collin County Sheriff's Office
01.2004 - 01.2011
Sales Consultant
Honda Cars of McKinney
01.2003 - 01.2004
Tech Support
Hewett Packard
01.2000 - 01.2003
A+ training - Computer hardware software
MyComputerCareer.com-TechSkills
Personal Training Course - Fitness
Cooper Fitness Dallas
Computer technology -
Richland College
Phlebotomy Certification -
Collin College
Peace Officer -
Collin County Law Enforcement Academy
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