Jim Huffman
Arizona
Summary
Applying for the position of Network Support Specialist with the goal of providing epic customer service through automation tools, systems testing, and relationship building.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Support Analyst
EPIROC
01.2024 - 05.2024
- Maximizes
- Effectively tests and troubleshoots
- Liaise
- Simplifies
- Utilizes
Information Technology Support Analyst
Allo Communications
03.2022 - 06.2023
- Increased customer uptime by remotely connecting to end user and network devices to resolve functionality issues, install software and vendor updates.
- Simplified user access settings in Active Directory for SSO and MFA self-service.
- Continually Improved troubleshooting techniques to support network continuity in workstations, printers, servers, switches, routers, and WAPs.
- Streamlined patch management and application deployments by group.
Remote Customer Experience (Contract)
Arkbridge, LLC
Remote, NV
06.2020 - 04.2022
- Automated access and roles to array of vendor applications on host network
- Consolidated log management and identified messages deemed impactful for troubleshooting and root cause analysis.
- Installed and configures VPN software for users secure connection to network.
Education
Bachelor of Science (B.S.) - Network Engineering
Western GOVERNORS University
Bachelor of Science (B.S.) - Accounting
Western GOVERNORS University
Skills
Soft Skills Champion
Technical Skills:
Certification
- CCNA - Cisco Certified Network Associate (200-301)
- Linux Professional (LPIC-1)
- Security+ (SY0-107)
- Azure Cloud (AZ-900)
- Hashicorp Terraform Assoc (003)
- AWS Cloud Practitioner (CLF-C01)
- CompTIA Network+ (N10-007)
- ServiceNow training certificate
- Tech Customer Service certificate
Timeline
Network Support Analyst
EPIROC
01.2024 - 05.2024
Information Technology Support Analyst
Allo Communications
03.2022 - 06.2023
Remote Customer Experience (Contract)
Arkbridge, LLC
06.2020 - 04.2022
Bachelor of Science (B.S.) - Network Engineering
Western GOVERNORS University
Bachelor of Science (B.S.) - Accounting
Western GOVERNORS University
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