Jim Jackson
Sewell,NJ
Summary
Dynamic North American Remarketing Manager at Holman with a proven track record in team leadership and customer service excellence. Successfully enhanced operational efficiency and profitability through strategic budget management and effective contract negotiations. Committed to fostering talent development and driving high-performance teams, resulting in improved employee engagement and satisfaction.
Results-driven Remarketing professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
37
37
years of professional experience
1
1
Certification
Work History
North American Remarketing Manager
Holman
12.2004 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Northeast Regional General Manger
IAA / ADESA Impact
10.1988 - 11.2004
- Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
- Implemented quality control measures that ensured adherence to company standards across all aspects of regional operations.
- Managed a team of area managers, resulting in increased efficiency and productivity across the region.
- Oversaw budget management and financial planning, ensuring fiscal responsibility throughout the region.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Documentation and reporting
- Operations management
- Cross-functional teamwork
- Performance management
- Staff development
- Performance evaluations
- Negotiation
- Contract management
- Managing operations and efficiency
- Training and development
Accomplishments
- Achieved auction operational performance by introducing monthly auction scorecards for service level performance. In addition to auction sale day auction reviews for compliance with SLA's and KPI's.
- Supervised team of 12 staff members.
- Achieved industry leading retention through effectively monitoring vehicle reconditioning and Auto Grade for both in lane and virtual markets.
Certification
- Lifetime Certified Automotive Remarketer - Automotive Remarketing Alliance
- Audit and Compliance Trained - Automotive Remarketing Alliance
- Lean Six Sigma Trained - Rutgers University
- Certified I-Car Damage Assessment and Repair
- 2021 National Remarketing Executive of the Year as presented by IAG at Used Car Week
- 2023 Consignor of the Year as presented by the Conference of Automotive Remarketing
Timeline
North American Remarketing Manager
Holman
12.2004 - Current
Northeast Regional General Manger
IAA / ADESA Impact
10.1988 - 11.2004
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