Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jim Korntved

Prunedale,CA

Summary

Driven Solution Engineer with a proven track record at Netapp, enhancing customer satisfaction through expert technical support and process optimization. Skilled in Requirements Gathering, Software Development, and fostering Team Collaboration. Achieved significant efficiency improvements, leveraging SQL and JavaScript expertise to exceed client expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

44
44
years of professional experience

Work History

Solution Engjneer

Netapp
02.2020 - 02.2024
  • Delivered comprehensive technical support to customers, ensuring prompt resolution of issues and increased client satisfaction levels.
  • Conducted process improvement meetings to solicit, clarify and document business technical requirements.
  • Streamlined internal processes for increased efficiency, focusing on project management and task delegation.

Customer Service Representative

Amdahl
02.1980 - 02.2000
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Education

Bachelor of Science - Hardware And Software

Devry Instutute of Technology
Phoenix, AZ

Skills

  • Requirements Gathering
  • Software Development
  • Customer Service
  • Team Collaboration
  • SQL
  • Javascript
  • Troubleshooting
  • Data Analysis
  • Programming

Timeline

Solution Engjneer

Netapp
02.2020 - 02.2024

Customer Service Representative

Amdahl
02.1980 - 02.2000

Bachelor of Science - Hardware And Software

Devry Instutute of Technology
Jim Korntved