Jim Lang

Worked with the committee on showing thirty plus members on how to grow their businesses.

• Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
• Managed a team of six automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
• Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
• Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
• Utilizes Mitchell, Napa Tracs, estimating system

• Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
• Managed a team of six automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
• Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
• Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.

• Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
• Managed a team of ten automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
• Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
• Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.

• Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
• Managed a team of four automotive technicians, ensuring timely completion of repairs and adherence to quality standards.

Traveled to several cities to learn the business of Automotive repairs. Searched for areas to improve efficiency and profitability.

• Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
• Managed a team of five automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
• Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
• Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.

• Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
• Managed a team of ten automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
• Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
• Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.