Jim Lynch
Waverly
Summary
Versatile and dedicated, I leveraged problem-solving and bookkeeping skills to enhance operational efficiency at Jim's Mobile Massage, achieving high customer satisfaction. At Blackhawk Grundy Mental Health Center, I fostered trust and improved mental health outcomes, demonstrating punctuality and organizational prowess. Excelled in diverse roles, from delivering newspapers at Waterloo Courier to managing a business and supporting mental health recovery.
Overview
8
8
years of professional experience
Work History
Newspaper Carrier
Waterloo Courier
01.2019 - 03.2021
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about 60 homes daily.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
Owner/Operator
Jim's Mobile Massage
03.2015 - 07.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Certified Peer Support Specialist
Blackhawk Grundy Mental Health Center
08.2013 - 02.2015
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
Education
Certificate of Music Production - Music Production
Berklee School of Music
Boston, MA08-2018
Certificate - Massage Therapy
LaJames International College of Massage Therapy
Cedar Falls, IA02-2015
Associate of Arts - General Studies
Hawkeye Community College
Waterloo, IA05-2006
Skills
- Punctual and reliable
- Problem-solving
- Bookkeeping
- Computer skills
- Highly organized
Timeline
Newspaper Carrier
Waterloo Courier
01.2019 - 03.2021
Owner/Operator
Jim's Mobile Massage
03.2015 - 07.2018
Certified Peer Support Specialist
Blackhawk Grundy Mental Health Center
08.2013 - 02.2015
Certificate of Music Production - Music Production
Berklee School of Music
Certificate - Massage Therapy
LaJames International College of Massage Therapy
Associate of Arts - General Studies
Hawkeye Community College