James McCarter
North Hollywood,United States
Summary
Pinnacle award-winning, dynamic, and charismatic leader who believes in the power of positive energy and data driven result. Passionate about emerging technologies, with over a decade of expertise in business development, pre-shot content, and software licensing, API integrations, asset management, growing partnerships, retaining key partners, and increasing revenue. Discovered and closed a 3M net new UX deal with NFLX.
Overview
16
16
years of professional experience
Work History
Senior Key Account Executive Production
Getty Images
07.2020 - Current
- Spearheaded cross-selling initiatives that resulted in increased revenue from existing clients.
- Monitored competitor activity, identifying potential threats and opportunities within the industry landscape.
- Implemented strategic account management plans to maximize revenue and growth opportunities.
- Delivered sales presentations that showcased the value of company products and services, securing new business deals.
- Discovered and closed net new agreement with Netflix UX team valued at $3,000,000.
- Achieving 7.3% growth on a book of business valued at 12 million USD annually while driving 19.9% utilization growth.
Co Founder
MR Spirits LTD
12.2019 - Current
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Led a team of professionals to successfully launch new product lines, expanding the company's market share.
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
- Generated $259,363 in revenue through strategic partnership with Total Wine.
Senior Key Account Manager Corporate
Getty Images
08.2018 - 07.2020
- Achieved 146% sales target attainment
- Leveraged strategic planning to penetrate key corporate accounts.
- Managed complex sales cycles, effectively prioritizing tasks and responsibilities for maximum results.
- Leveraged CRM tools to track account activity, ensuring timely follow-up on all opportunities and action items.
- Resolved escalated issues promptly, maintaining high levels of client trust and satisfaction throughout the process.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Account Strategist
Google
03.2018 - 07.2018
- Analyzed data trends to identify areas for improvement and implement targeted initiatives that drove positive outcomes.
- Achieved 92% conversion rate in transitioning partners to Google AI Bid Manager to reduce admin work and improve client retention.
- Led regular client meetings to review progress, address concerns, and strategize future campaigns for continued growth.
- Evaluated campaign performance and provided actionable insights for optimization, driving higher return on investment for clients.
- Developed comprehensive account plans outlining objectives, strategies, and tactics to achieve desired results for clients.
- Optimized budget allocation across multiple channels based on performance metrics, ensuring maximum return on ad spend for clients.
Senior Customer Success Manager
Getty Images
01.2017 - 03.2018
- Helped enterprise committed agreement customers implement polices to aid API integrations, Adobe Workflow tools, and Digital Asset Management systems.
- Conducted regular 35 monthly business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.
- Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
Senior Key Account Executive New Business
Getty Images
06.2016 - 12.2016
- Analyzed competitor offerings, providing valuable insights for product development and positioning.
- Supported the negotiation process with potential partners, facilitating mutually beneficial agreements.
- Assisted in conducting SWOT analyses to identify areas of improvement within the organization's business operations.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Converted $1,200,000 in new business leads.
Account Executive
Getty Images
12.2015 - 05.2016
- Achieved 137% of annual sales target while growing the book of business by 23% year over year.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Coordinated content and software licensing compliance, reducing the risk of legal penalties or fines.
- Masterfully navigates difficult unauthorized copyright use conversations.
- Focused on growing Getty Images committed revenue business while achieving a 95% volume renewal rate and 108% revenue rate.
- Generated new leads through targeted cold calling, increasing the client base for the company.
Customer Support Associate
Getty Images
06.2015 - 11.2015
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call, email, and customer chat volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Increased team productivity with effective communication and coordination of tasks.
Accounts Payable Analyst
Tribune Media
04.2015 - 05.2015
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Reduced supplier payment delivery processing from 120 days to 60 days to improve partner satisfaction.
Procurement Specialist
BP Energy
05.2013 - 04.2015
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Oversaw inventory control, accounting, and supply reports.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms saving BP $2,300,000 during the fiscal year.
Retail Sales Associate
Best Buy
09.2008 - 04.2013
- 5 times sales MVP
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
Bachelor of Science - Corporate Communications
Northern Illinois University
Dekalb, IL06.2015
High School Diploma -
Waubonsie Valley High School
Aurora, IL05.2010
Skills
- Business Development
- Pre-Shot Content & Software Licensing
- Custom Content Creation
- Negotiation
- Stakeholder Relationship Management
- Sales Leadership
Timeline
Senior Key Account Executive Production
Getty Images
07.2020 - Current
Co Founder
MR Spirits LTD
12.2019 - Current
Senior Key Account Manager Corporate
Getty Images
08.2018 - 07.2020
Account Strategist
Google
03.2018 - 07.2018
Senior Customer Success Manager
Getty Images
01.2017 - 03.2018
Senior Key Account Executive New Business
Getty Images
06.2016 - 12.2016
Account Executive
Getty Images
12.2015 - 05.2016
Customer Support Associate
Getty Images
06.2015 - 11.2015
Accounts Payable Analyst
Tribune Media
04.2015 - 05.2015
Procurement Specialist
BP Energy
05.2013 - 04.2015
Retail Sales Associate
Best Buy
09.2008 - 04.2013
Bachelor of Science - Corporate Communications
Northern Illinois University
High School Diploma -
Waubonsie Valley High School
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