Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jim McNamara

Kingston,MA

Summary

Proven Budtender with extensive experience at Uptop Cannabis Co., adept in cannabis strain familiarity and building customer loyalty through exceptional service. Excelled in engaging diverse customers, enhancing shopping experiences, and ensuring regulatory compliance. Demonstrated expertise in product knowledge and POS system operation, significantly contributing to a welcoming and inclusive environment.

I WILL SHOW UP EVERYDAY ON TIME, NO MATTER WHAT

Overview

6
6
years of professional experience

Work History

Budtender

Uptop Cannabis Co.
05.2022 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Restocked supplies and arranged displays.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
  • Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
  • Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
  • Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
  • Collaborated with security personnel to maintain a safe and secure store environment for both staff and customers alike.
  • Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
  • Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Managed efficient cash register operations.
  • Supported community outreach initiatives by participating in educational events, furthering the public''s understanding of cannabis benefits and uses.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Budender

Verilife
03.2019 - 05.2022
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.

Education

U Mass Boston
Boston, MA

Skills

  • Cannabis strain familiarity
  • Supporting medical patients
  • Product Merchandising
  • Patience and Empathy
  • Customer Education
  • Discussing cannabis
  • Product Knowledge Expertise
  • Sales proficiency
  • Maintaining security
  • Regulatory Compliance
  • Building rapport
  • POS System Operation
  • Customer Service
  • Building Customer Loyalty
  • Friendly and Helpful
  • Security Practices
  • Customer Assistance
  • Honest and Dependable
  • Excellent Written and Verbal Communication
  • Positive Customer Engagement
  • Engaging with Diverse Customers
  • Informed Product Selections
  • Team Collaboration
  • Product Knowledge
  • Cash Register Operation

Timeline

Budtender

Uptop Cannabis Co.
05.2022 - Current

Budender

Verilife
03.2019 - 05.2022

U Mass Boston

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Jim McNamara