James McPhee
Sturgeon Bay,Wisconsin
Overview
12
12
years of professional experience
Work History
Landcare Sales and Customer Service
Door Landscape & Nursery
Egg Harbor
01.2020 - 04.2025
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Interpret and communicate work procedures and company policies to staff.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Develop work schedules according to budgets and workloads.
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Arrange for necessary maintenance or repair work.
- Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
Landcare Services Manager
Affordable Tree Care
Sturtevand
04.2017 - 12.2019
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Interpret and communicate work procedures and company policies to staff.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Develop work schedules according to budgets and workloads.
Land Care Lawn Technician
Kanavas Landscape Management
Elm Grove
04.2013 - 05.2017
- Mix pesticides, herbicides, or fungicides for application to trees, shrubs, lawns, or botanical crops.
- Fill sprayer tanks with water and chemicals, according to formulas.
- Lift, push, and swing nozzles, hoses, and tubes to direct spray over designated areas.
- Identify lawn or plant diseases to determine the appropriate course of treatment.
- Cover areas to specified depths with pesticides, applying knowledge of weather conditions, droplet sizes, elevation-to-distance ratios, and obstructions.
- Start motors and engage machinery, such as sprayer agitators or pumps or portable spray equipment.
- Connect hoses and nozzles selected according to terrain, distribution pattern requirements, types of infestations, and velocities.
- Clean or service machinery to ensure operating efficiency, using water, gasoline, lubricants, or hand tools.
- Plant grass with seed spreaders, and operate straw blowers to cover seeded areas with mixtures of asphalt and straw.
Timeline
Landcare Sales and Customer Service
Door Landscape & Nursery
01.2020 - 04.2025
Landcare Services Manager
Affordable Tree Care
04.2017 - 12.2019
Land Care Lawn Technician
Kanavas Landscape Management
04.2013 - 05.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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