Jim Morgan

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

• Adhered to safety guidelines consistently, reducing workplace accidents significantly.
• Prepared bills of lading, work orders and shipping orders to appropriately route materials.
• Sorted and delivered materials to different work areas and staff.
• Processed required paperwork to expedite handling of shipped and received goods.
• Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action promptly.
• Implemented barcode scanning technology that simplified the tracking process for incoming and outgoing shipments.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Used forklifts and pallet jacks to relocate products.
• Kept warehouse stations and equipment in good working order in line with OSHA requirements.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
• Collaborated with team members to achieve daily targets and maintain a high level of productivity.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Pulled and packed shipments to prepare for UPS, FedEx and freight pickup.
• Safely operated forklifts and pallet jacks, ensuring proper handling of delicate products.
• Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
• Assisted in the training of new employees, sharing expertise on best practices and safety procedures.
• Prepared shipments accurately according to packing lists, minimizing returns due to incorrect items being sent out.
• Performed preventative maintenance on warehouse equipment routinely, reducing downtime caused by malfunctions or breakdowns.

• Streamlined processes for loading and unloading cargo, resulting in faster turnaround times at delivery stops.
• Effectively communicated with warehouse staff regarding inventory levels, order discrepancies, or other issues impacting delivery schedules.
• Assisted with training new hires, sharing knowledge of best practices for efficient route driving and safe operation of equipment.
• Conducted thorough pre-trip inspections of vehicle systems to maintain safe operation and minimize breakdowns while on routes.
• Used GPS technology and other tools to effectively plan routes, minimizing delays due to traffic or road closures.
• Developed strong relationships with regular customers along assigned routes, leading to increased loyalty and repeat business.
• Demonstrated strong problem-solving skills while handling unexpected challenges that arose during daily operations on the road.
• Improved on-time delivery rates by efficiently planning and executing CDL route schedules.
• Completed daily logs and paperwork accurately, ensuring proper documentation for regulatory compliance purposes.
• Enhanced customer satisfaction by maintaining consistent, professional communication with clients during pickups and deliveries.
• Received, counted and inspected inventory for delivery.
• Completed on-time deliveries by choosing best and most efficient routes.
• Loaded truck and properly secured items to prevent damage for deliveries.

I

• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Enhanced company's market position by identifying and pursuing new business opportunities.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Worked outside in all weather conditions.
• Reduced equipment downtime by troubleshooting issues and performing timely repairs.
• Consulted with customers to assess needs and propose optimal solutions.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Performed all job duties at the highest skill level to ensure that all upstream products and vapors were not present during Hot Work Operations. Performed services stateside as well as in the Middle East. Cleared by the US State Department and Foreign Host Governments to work and live abroad while performing services.
• High-pressure hydro-static testing of open/closed end pipe, piping systems, tubing and Pressure vessels for maximum working pressures up to 15000 Psi.
• High Lift Flange Weld Testing for isolating, hydro-static, weld joints, welded flange & Pipe. Provide continuous on-station Control Monitoring for the Safe Isolation upstream Gases and Vapors.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
• Supported project management teams with expert technical advice, contributing to successful project completions.
• Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.

• Class 3 flatbed truck operation in support of the energy industry, which included hotshot services and route delivery, petrochemical refineries, electric motors, pumps, valves, fabrication, and heavy machinery companies.
• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Evaluated customer needs and feedback to drive product and service improvements.
• Frequently inspected production area to verify proper equipment operation.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.