Jim Nelson

• Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared enterprise objectives.
• Developed and designed sales content and sales training aids to enhance and simplify training processes.

Responsible to ensure a Red Carpet customer experience for select accounts.

• Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
• Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.

• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.

• Executed proven strategies to hit sales quota and help company achieve goals.
• Built lasting relationships with clients through outstanding customer service interactions.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Led sales region to increase sales and boost team morale.
• Hired, mentored and motivated sales professionals to service customer accounts and target metrics.

• Directed and monitored tracking, routing and dispatching transportation vehicles.
• Fielded customer complaints and comments and rectified issues.
• Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
• Hired, trained and educated new employees to improve company performance and efficiency.
• Managed Sales effort for revenue, tonnage, and shipment generation.

Managed day-to-day operations of a 103 unit townhome community from an owners perspecti e.

• Start-up Operation from zero revenue to a multi-million dollar operation that was profitable after 5 months.
• Staffed operation with driver agents, operations, customer service, and sales personnel
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
• Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.

• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Developed and maintained positive relationships with clients in assigned sales territories.
• Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
• Generated detailed sales reports and forecasts to analyze performance and track progress.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.