Jim Nguyen
Milpitas,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Server
Pepper Lunch
Milpitas
11.2020 - 04.2024
- Maintained a professional attitude in high pressure situations daily providing smooth flow of operations
- Trained and prepared new hires to restaurant standards
- Ability to multi-task (greeting, hosting, taking orders, serving food and beverages) in fast pace environment
- Checked temperatures of hot and cold food every two hours to ensure food is good to serve
- Assisted management in employee scheduling
Purchasing Agent
PicoTrack
Santa Clara
10.2018 - 03.2020
- Researched and compared semiconductor equipment from various vendors and suppliers which ultimately saved the company money
- Prepared and processed PO's using QuickBooks while maintaining accurate records of all transactions
- Managed relationships with key suppliers to maintain quality of goods, timely delivery, and compliance with terms of contracts
YouTube Trust and Safety Analyst
BCforward
San Jose
12.2017 - 07.2018
- Provide quality assurance to ensure safety of the platform for all audience and cross-functional teams
- Analyze a target number of contents per day with a classification system based on a set of guidelines
- Performed calibrations with various teams to maintain 95% accuracy and discuss grey area content that may possibly be routed to a higher tier
Content Review Analyst
Collabera
San Jose
04.2017 - 09.2017
- Responsible for reviewing app content that meets Google Policy Standards
- Discovered hidden violations in new/updated app submissions and reporting them with detailed annotations and screenshots
- Achieved expected productivity of handling high volume queues, while maintaining 99% accuracy
Education
Associates of Applied Business: Business Management w/ focus Cyber Security -
Eastern Gateway Community College
Steubenville, OH06.2022
Certificate of Completion: I.T. Track, CIS 202: Studies in operating systems, video conferencing, troubleshooting, and ticketing software, BUS 103: Business Communications -
Year Up IT Program/ Foothill College
San Francisco, CA01.2017
Skills
- Microsoft Word
- Outlook
- Excel
- QuickBooks
- PowerPoint
- Inventory Management
- Detail Oriented
- Problem-Solving
- Attention to Detail
- Organization and Efficiency
Certification
CompTIA Cyber Security+ Certification, 02/01/23
Timeline
Lead Server
Pepper Lunch
11.2020 - 04.2024
Purchasing Agent
PicoTrack
10.2018 - 03.2020
YouTube Trust and Safety Analyst
BCforward
12.2017 - 07.2018
Content Review Analyst
Collabera
04.2017 - 09.2017
Associates of Applied Business: Business Management w/ focus Cyber Security -
Eastern Gateway Community College
Certificate of Completion: I.T. Track, CIS 202: Studies in operating systems, video conferencing, troubleshooting, and ticketing software, BUS 103: Business Communications -
Year Up IT Program/ Foothill College
CompTIA Cyber Security+ Certification, 02/01/23
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