Jim Nunley
London,KY
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Have learned a lot in my limited Service role as a Manager, and look forward to the opportunity to learn and improve even more to aid in the continued success of our site.
Overview
41
41
years of professional experience
Work History
Manager - Customer Service
Maximus Federal Services
07.2023 - Current
- Took ownership of supervisor and CSR issues and followed problems through to resolution.
- Actively listened to supervisors and CSR's, handled concerns quickly and escalated major issues to Senior Manager.
- Collaborated with site manager, and colleagues to improve processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed goals.
- Trained and regularly mentored supervisors on performance-oriented strategies and techniques to improve performance.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed role of DELTEK site POC, and have kept workforce informed of any DELTEK timekeeping issues.
- Assumed role of survey participation POC while monitoring and directing supervisors to aid in successful survey participation.
Supervisor
Maximus Federal Services
11.2018 - 06.2023
- Monitored employee productivity to provide constructive feedback and coaching
- Provided ongoing training to address staff needs
- Reviewed completed work to verify consistency, quality and conformance
- Complied with company policies, objectives and communication goals
- Helped coordinate employee schedules according to shift changes and availability, and assisted with managing absences.
Supervisor
General Dynamics
08.2013 - 11.2018
Field Representative
U. S. Census Bureau 1 KY
04.2008 - 04.2016
Sales Manager
Pepsi Cola Bottling Co. Inc.
07.1982 - 11.2007
Education
High School Diploma -
John Glenn High School
Walkerton, IN05.1977
Skills
- JIM NUNLEY
- Reliable and Trustworthy
- Conflict Resolution
- Calm Under Pressure
- Experienced with Microsoft Office and Sharepoint
- Data Management
- Good Work Ethic
- Planning and Coordination
- Supervision and Leadership
- Team Management
- Organization and Time Management
- Analytical Thinking
- Problem-Solving
- Written and Verbal Communication
- Decision-Making
- Teamwork and Collaboration
- Organizational Skills
- Friendly, Positive Attitude
- Excellent Attendance
Summary - Text
Motivational Supervisor with 35 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. 10 years experience in a supervisory and team management role in the call center environment.
Timeline
Manager - Customer Service
Maximus Federal Services
07.2023 - Current
Supervisor
Maximus Federal Services
11.2018 - 06.2023
Supervisor
General Dynamics
08.2013 - 11.2018
Field Representative
U. S. Census Bureau 1 KY
04.2008 - 04.2016
Sales Manager
Pepsi Cola Bottling Co. Inc.
07.1982 - 11.2007
High School Diploma -
John Glenn High School
Similar Profiles
Erik EnriquezErik Enriquez
Supervisor - Call Center at Maximus Federal ServicesSupervisor - Call Center at Maximus Federal Services
Idad De LeonIdad De Leon
Bilingual CSR at Maximus Federal ServicesBilingual CSR at Maximus Federal Services
Ashley WhiteAshley White
Admin III Correspondence at Maximus Federal ServicesAdmin III Correspondence at Maximus Federal Services
Jordan JohnsonJordan Johnson
Supervisor at Maximus Federal ServicesSupervisor at Maximus Federal Services
Michael RidenerMichael Ridener
Mixer at Hearthside FoodsMixer at Hearthside Foods