Jim Patty
Monroe,NC
Summary
A seasoned and skilled professional with a proven track record in customer relationship building. My approach combines meticulous attention to detail with a friendly demeanor, ensuring client satisfaction and repeat business.
Overview
16
16
years of professional experience
Work History
Sales Representative
RP Signs
08.2023 - Current
- Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
- Work to expand customer base through cold calling, networking, and relationship building.
- Work to increase sales revenue by identifying and targeting high-potential accounts.
- Work to increase repeat business by fostering trust-based relationships with key accounts through regular communication.
- Develop tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborate with cross-functional teams to identify and address customer needs.
- Answer customer questions about products and services
- Listen to customer needs and desires to identify and recommend optimal products.
- Engage in friendly conversation with customer to better uncover individual needs.
- Work to develop a strong rapport with customers and create a positive impression of our business.
Service Manager
AVI Food Systems, Inc (Formerly Refreshment Svcs.)
11.2016 - 07.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service technicians to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish parts and equipment stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Assist Service Techs with service calls throughout the territory
- Coordinated machine installs, pick-ups, as well as installs of OCS equipment
- Managed customer appreciation catering events
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Technician
Refreshment Services, Inc.
09.2015 - 11.2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Regional Field Service Engineer
Crane Merchandising Systems, Inc.
03.2008 - 09.2015
- Provided Regional Support for customers, covering all of North & South Carolina
- Increased customer retention rates through exceptional customer service skills while addressing concerns promptly and professionally.
- Reduced downtime for clients by providing timely and efficient field service support, resolving complex technical issues.
- Maintained detailed records of all service activities, facilitating accurate documentation for future reference and analysis.
- Customer sales of additional parts and payment systems
- Managed contract paid service for the NC & SC Division of the Blind
- Attended Annual NAMA Vendor Shows and assisted with selling and demonstrating new equipment
- Provided comprehensive training for customers on equipment operation and maintenance, ensuring optimal performance and safety.
- Collaborated closely with other departments such as production control and quality assurance to reduce lead times effectively.
- Developed customized solutions for clients based on their specific needs, fostering strong relationships and enhancing customer satisfaction.
- Managed multiple projects simultaneously, streamlining communication between clients and internal teams to achieve project goals.
- Enhanced equipment reliability by implementing preventive maintenance programs and troubleshooting procedures.
- Contributed to product development efforts by providing valuable feedback from field experiences, leading to enhanced product features and design improvements.
- Streamlined the repair process by creating and maintaining a comprehensive database of all equipment, including schematics, parts lists, and maintenance history.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
High School Diploma -
Mannford High School
Mannford, OK05.1984
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales consultation
- Cold-calling
- Lead prospecting
- Attention to Detail
- Friendly and Helpful
- Honest and Dependable
Timeline
Sales Representative
RP Signs
08.2023 - Current
Service Manager
AVI Food Systems, Inc (Formerly Refreshment Svcs.)
11.2016 - 07.2023
Service Technician
Refreshment Services, Inc.
09.2015 - 11.2016
Regional Field Service Engineer
Crane Merchandising Systems, Inc.
03.2008 - 09.2015
High School Diploma -
Mannford High School