Jim Piscitelli
San Francisco,CA
Summary
Functional Senior Director driving proven results within the Medical Device industry. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.
Overview
20
20
years of professional experience
Work History
Sr. Director, Customer Service
Getinge
08.2008 - 07.2023
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Championed continuous improvement initiatives to drive operational excellence within the organization.
- Implemented cost-saving measures through effective resource allocation and budget management.
- Revamped operational plans to refocus staff and align processes with business objectives.
- Established departmental performance goals and provided feedback for underperforming areas.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sr. Inside Sales Manager
Onmark
09.2003 - 03.2008
- Developed high-performing sales team through effective coaching, training, and performance management.
- Implemented new CRM system to better track customer interactions and drive data-driven decision making.
- Drove customer satisfaction levels by ensuring prompt resolution of issues or concerns raised during the sales process or post-sale support period.
- Delivered comprehensive product knowledge training sessions for both new hires and existing team members to ensure consistent messaging across all touchpoints with customers.
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Surpassed sales goals by 7% annually with implementation of diverse sales tools and strategies.
- Designed survey method to evaluate inside sales team.
- Tracked key performance indicators to measure success of campaigns.
Sr. Manager, Customer Service
Oncology Therapeutics Network
09.2003 - 04.2006
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Education
Bachelor of Science -
DePaul University
Chicago, IL06.1997
Skills
- Collaborative Leadership
- Culture Transformation
- Team Management
- Policy Development
- Staff Development
- Logistics Management
- Operations Management
- Staff Management
- Team Development
- Customer Service
Timeline
Sr. Director, Customer Service
Getinge
08.2008 - 07.2023
Sr. Inside Sales Manager
Onmark
09.2003 - 03.2008
Sr. Manager, Customer Service
Oncology Therapeutics Network
09.2003 - 04.2006
Bachelor of Science -
DePaul University
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