Summary
Overview
Work History
Education
Skills
Timeline
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Jimmie Pittman

Winnabow,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent and skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

81
81
years of professional experience

Work History

Asset Protection Manager

Wal-Mart Supercenter
03.2016 - Current
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary or theft.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Represented Wal-Mart in court proceedings and investigations.
  • Reduced shrink by 2% through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored paperwork procedures to prevent error-related losses.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.

Claims Supervisor

Walmart Supercenter
03.2008 - Current
  • Monitored team performance, enforcing compliance with corporate claims processes and procedure
  • Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
  • Negotiated disputed bills or invoices
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Optimized case management with establishment of best practices.
  • Determined proper course of action for claims processing.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Complied with established internal controls and policies.

Digital Opd Coach

Wal-Mart Supercenter
05.1992 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Sought ways to improve processes and services provided.

Personnel Assistant

Wal-Mart Supercenter
05.1992 - Current
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Assisted with meetings and presentations within company.
  • Managed employee exit interviews and paperwork.
  • Recruited and screened qualified potential employees.
  • Maintained and scheduled complex calendars.
  • Organized new employee orientation schedules for new hires.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Posted positions through approved recruitment channels.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Prepared monthly termination lists to be added to permanent records.
  • Set up orientations and initial training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Helped employees register for benefits programs using online portals.
  • Compiled employee records from individual departments to maintain central files.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Converted employee status from temporary to permanent.

Education

High School Diploma -

North Brunswick High School
Leland, NC
06.1992

Skills

  • Delivery Schedules
  • Assignment Schedules
  • Loss Prevention Policies
  • Shoplifter Detention
  • Shipment Procedures
  • Stock Control
  • Maintaining Clean Work Areas
  • Proper Staffing
  • Court Hearings
  • Corrective Actions
  • Store Operations
  • Personnel Protection
  • Customer Satisfaction
  • Critical Thinking
  • Law Enforcement Collaboration
  • Personnel Management
  • Complex Problem-Solving
  • Reading Comprehension
  • Emergency Situations
  • Customer Inquiries
  • Client Needs Assessment
  • Preventive Maintenance
  • Safety and Security Enforcement
  • Team Goals
  • Conducting Investigations
  • Records Filing
  • Investigative Oversight
  • Learning Strategies
  • Theft Reduction
  • Ethical Standards
  • Evidence Collection Documentation
  • Customer Relationships
  • Suspicious Activity Surveillance
  • Inventory Control Processes
  • Team Meetings
  • Fraud Prevention
  • Human Resources Department Processes
  • Internal Fraud
  • Inventory Counts
  • Apprehensions

Timeline

Asset Protection Manager

Wal-Mart Supercenter
03.2016 - Current

Claims Supervisor

Walmart Supercenter
03.2008 - Current

Digital Opd Coach

Wal-Mart Supercenter
05.1992 - Current

Personnel Assistant

Wal-Mart Supercenter
05.1992 - Current

High School Diploma -

North Brunswick High School

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Jimmie Pittman