Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jim Rivera

Multi-Unit Restaurant Manager
Henderson,NV

Summary

A Veteran and experienced Multi-Unit Restaurant Manager extraordinarily successfully reduced cost, increased productivity, and maximized guest satisfaction, an exceptional leader with effective communication and conflict resolution abilities with 25 years of experience.

Overview

43
43
years of professional experience

Work History

Multi-Unit Restaurant/Beverage Manager

Mandalay Bay Resort and Casino
06.2014 - 05.2023
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Set and enforced performance and service standards to keep it a consistent, high-quality environment devoted to customer satisfaction.
  • Protected businesses, team members, and customers by monitoring alcohol consumption and keeping operations in line with legal service requirements.
  • Set schedules for 125 staff by planning and designating shifts and hours.
  • Coordinated and organized all restaurant inventory, knowledgeable in P&L, budgeting, and forecasting.
  • Multi-unit concepts were high-end steakhouses, full-service buffets, and quick-service restaurants.

Restaurant Manager

Grimaldi's Pizzeria
09.2011 - 02.2014
  • Developed, implemented, and managed business plans to promote healthy food and beverage sales.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Led and directed team members on effective methods, operations, and procedures.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Effectively managed payroll and timekeeping, including completing paperwork for new hires and terminations.

Multi-Unit Restaurant Manager

Lev Restaurant Group
10.2010 - 08.2011
  • Manage the restaurant's good image and suggest ways to improve it.
  • Organize and supervise shifts.
  • Strong leadership, motivation, and people skills.
  • Control operational costs and identify measures to cut waste.
  • Coordinate daily front-of-the-house and back-of-house restaurant operations.
  • The concepts include fine-casual, healthy food dining, and quick-service restaurants.

Mail Carrier/Clerk

United States Postal Service
06.2001 - 07.2010
  • Updated real-time routes based on weather and road conditions decrease delivery times by 25%.
  • Loaded and secured items in trucks to avoid damaged parcels during delivery.
  • Distributed mail on foot to residences and businesses, delivering to approximately 650 customers per shift.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Educated customers on business practices for the postal service.

Culinary, Food Service Administration Management

United States Navy (Retired)
05.1980 - 03.2001
  • Train and monitor junior personnel on basic cooking, baking, and bookkeeping techniques. Oversee food quality and preparation for 1500 personnel daily.
  • Plan and implement six-week circle menus, and hold all personnel to high sanitation, proficiency, and food safety standards.
  • Administration office manager (records, inventory, and advancement).
  • Maintained 98% or better storeroom inventory for food and supplies.
  • The training manager for the front desk (living quarters for personnel) inspects personnel rooms for proper military bearing and cleanliness.

Education

Master of Science - Management and Leadership

Western Governors University
Millcreek, UT
11.2023

Serv-Safe Certification - Management

07.2026

Bachelor of Science - Hospitality Management

Grand Canyon University
Phoenix, AZ
08.2020

Skills

  • Customer service experience
  • Purchasing strategy
  • Customer service background
  • Team recruitment and training
  • Problem-solving
  • Inventory management
  • Cost control

Awards

Honorable Discharge 03/2001

Timeline

Multi-Unit Restaurant/Beverage Manager

Mandalay Bay Resort and Casino
06.2014 - 05.2023

Restaurant Manager

Grimaldi's Pizzeria
09.2011 - 02.2014

Multi-Unit Restaurant Manager

Lev Restaurant Group
10.2010 - 08.2011

Mail Carrier/Clerk

United States Postal Service
06.2001 - 07.2010

Culinary, Food Service Administration Management

United States Navy (Retired)
05.1980 - 03.2001

Serv-Safe Certification - Management

Bachelor of Science - Hospitality Management

Grand Canyon University

Master of Science - Management and Leadership

Western Governors University

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Jim RiveraMulti-Unit Restaurant Manager