Jim Rose
Gilbert,USA
Summary
I am an accomplished, multifaceted senior executive with a proven and perpetual track record of success across diverse business sectors. My success is largely based on the ability to identify untapped business opportunities, build workplace culture, drive customer engagement and optimize processes . My career illustrates a consistency in delivering outstanding results in; driving sales and profit, expense management, and leading positive environment. I cultivate meaningful partnerships at all levels and drive connections by consistently modeling candor, honesty, and trust.
Overview
27
27
years of professional experience
Work History
Head of Stores
Pilot Company
08.2023 - Current
- Company Overview: A Berkshire Hathaway Company, headquartered in Knoxville, TN
- US based travel center chain with 750 locations across US and Canada employing over 30,000 employees
- Oversight of all 750 travel centers including 500 full-service delis and 600 quick serve restaurants (Wendy’s, Subway, Taco Bell and Arby’s)
- Responsible for $33B in annual revenue
- Leading a team of 9 division vice presidents, 70 region managers and 24,000 employees.
- Managing a 2.1b expense budget
Division Vice President
Pilot Company
12.2017 - 08.2023
- Oversight of 155 travel centers with full responsibility of $7B in annual revenue
- Led a team of 1 division vice president, 1 senior manager, 17 region managers and over 7000 employees across 14 states.
- Contracted expenses by 2% YOY through the analytics of existing expense and organizational structures
- Drove significant changes to company’s budgeting methodology
- Developed and executed sales optimization plans that have led to multiyear double-digit sales growth
- Led organization in comparable sales growth for three consecutive years
- Played pivotal role in enhancing a company wide customer engagement program resulting in a 250 basis point increase in customer satisfaction scores for the corporation
- Delivered best in class employee engagement scores every year
- Top ranked executive and hourly retention and turnover
- Earned the organization’s top performance ranking for the past two consecutive years as a result of outstanding performance in Team, Guest, and Financial metrics
- Provide input on new real estate and joint venture projects
Regional Vice President
BELK
01.2015 - 01.2017
- Company Overview: $4B department store chain with 300 locations across the US and 24,700+ employees
- In 2015 the family-owned business was acquired by a New York-based private equity firm Sycamore Partners
- Orchestrated an aggressive turnaround of a region that was plagued with performance and cultural issues through effective change leadership
- Achieved top quartile results through the execution of a comprehensive plan encompassing talent development and upgrades, assortment and floor planning adjustments, operational improvements and increased brand visibility through community involvement and grass roots efforts
- Drove sales 200 basis points above company trend which ranked #2 of 20 regions
- Expanded EBIT 370 basis points YOY, which significantly exceed plan and ranked top among all regions
- Captured 250 basis point savings to direct controllable expenses
- Reduced shortage by 35 basis points which was a total reduction of $900K
- Managed numerous significant store remodel projects
- Promoted 12 executives to higher level positions including two regional support leaders
- Selected as divisional credit liaison to drive customer acquisition and profit through 150 stores
- Selected as RVP of the Year 4 consecutive years 2013 – 2016
- $4B department store chain with 300 locations across the US and 24,700+ employees
- In 2015 the family-owned business was acquired by a New York-based private equity firm Sycamore Partners
Group Human Resources Director
TARGET CORPORATION
01.2007 - 01.2011
- Company Overview: $73.7B US-based retailer, with 1,803 locations and 341,000+ employees
- Human Resources pyramid leader for Northern Chicago, which represented $2.1B in revenue and over 9,000 employees
- Led Strategic succession planning efforts for 400 exempt employees
- Drove professional development initiatives for high potential executives which resulted numerous promotions including 31 store managers, 6 district managers and 1 Group Vice President
- Managed all campus and executive recruiting efforts
- Developed and executed retention strategies which resulted in a 12% reduction in executive turnover
- Established and maintained positive community and gubernatorial relationships
- $73.7B US-based retailer, with 1,803 locations and 341,000+ employees
Human Resources Business Partner
TARGET CORPORATION
01.2006 - 01.2007
- Company Overview: $73.7B US-based retailer, with 1,803 locations and 341,000+ employees
- Served as HR generalist for 22 stores in the Metro Phoenix and Tucson Markets
- Managed high risk employee issues and investigations
- Drove adherence to all department of labor regulations
- Executed executive developmental and retention strategies
- Direct Contact for the US Department of EEOC and State Equal Rights division
- $73.7B US-based retailer, with 1,803 locations and 341,000+ employees
District Assets Protection Team Leader
TARGET CORPORATION
01.2002 - 01.2006
- Company Overview: $73.7B US-based retailer, with 1,803 locations and 341,000+ employees
- Initially promoted to Denver Colorado and later promoted to a high risk/high shortage district in San Francisco with a long history of underperformance
- Reduced Shrink from 1.65% to .8%
- Successfully piloted a verbal and physical de-escalation program and served as a corporate trainer on curriculum
- Drove shortage related initiatives such as executive training and education
- $73.7B US-based retailer, with 1,803 locations and 341,000+ employees
Executive Team Leader – Assets Protection
TARGET CORPORATION
01.1998 - 01.2002
- Company Overview: $73.7B US-based retailer, with 1,803 locations and 341,000+ employees
- Various hourly positions, Buffalo, NY 1997 – 1998
- $73.7B US-based retailer, with 1,803 locations and 341,000+ employees
Education
Buffalo State College - Secondary Education/Spanish
Buffalo State College
Skills
- P&L Management
- Strategic Thinking
- Customer Engagement
- Financial Acumen
- Executive Development
- Employee Engagement
Timeline
Head of Stores
Pilot Company
08.2023 - Current
Division Vice President
Pilot Company
12.2017 - 08.2023
Regional Vice President
BELK
01.2015 - 01.2017
Group Human Resources Director
TARGET CORPORATION
01.2007 - 01.2011
Human Resources Business Partner
TARGET CORPORATION
01.2006 - 01.2007
District Assets Protection Team Leader
TARGET CORPORATION
01.2002 - 01.2006
Executive Team Leader – Assets Protection
TARGET CORPORATION
01.1998 - 01.2002
Buffalo State College - Secondary Education/Spanish
Buffalo State College
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