Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jim Scapatici

Jacksonville,FL

Summary

Dynamic Fleet Service Coordinator with a proven track record at Cowan Systems, excelling in client advocacy and operational efficiency. Expert in logistics coordination and relationship building, I enhanced service delivery and resolved issues, driving customer satisfaction. Recognized for implementing effective communication strategies, resulting in improved service performance and client loyalty.

Overview

22
22
years of professional experience

Work History

Fleet Service Coordinator

Cowan Systems
08.2013 - 05.2025
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Communicated with clients and service providers to provide updates on work progress.
  • Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
  • Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs.
  • Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
  • Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
  • Generated reports detailing findings and recommendations.
  • Instrumental in using I360 to monitor progress of equipment in shops.

Maintenance Coordinator

Papertransport
04.2003 - 08.2013
  • Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
  • Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
  • Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
  • Developed maintenance reports to assess program success and inform operational decisions.
  • Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
  • Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
  • Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
  • Tracked maintenance activity using TMT software to confirm compliance with industry requirements.
  • Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks.
  • Troubleshot complex issues efficiently, providing expert guidance to technicians in resolving problems quickly and accurately.
  • Reduced maintenance costs through thorough analysis of repair needs and prioritization of tasks.
  • Led team in conducting routine safety checks, ensuring compliance with all regulatory standards and maintaining safe working environment.
  • Improved overall equipment effectiveness, meticulously documenting and analyzing maintenance logs to identify and address recurring issues.
  • Reduced equipment repair time, organizing system for tracking maintenance requests and prioritizing them based on urgency.
  • Coordinated with vendors for timely procurement of maintenance supplies, ensuring operations were never halted due to lack of materials.
  • Streamlined maintenance request process, making it easier for departments to report issues, leading to quicker resolutions.
  • Increased lifespan of critical machinery with proactive approach to preventative maintenance, saving on costly replacements.
  • Enhanced equipment reliability by implementing regular maintenance schedule, reducing unexpected downtime significantly.
  • Streamlined communication between maintenance team and other departments, ensuring that all parties were informed of scheduled maintenance and any potential operational impacts.
  • Strengthened vendor relationships, negotiating favorable terms and ensuring high-quality maintenance services were received at best possible cost.
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.

Education

All Required And Some Vocational

Escambia High School
Pensacola, FL
06-1977

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Goal setting
  • Team leadership
  • Program follow-up and assessment
  • Time management
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Task prioritization
  • Multitasking
  • Relationship building
  • Attention to detail
  • Excellent communication
  • Analytical thinking
  • Quality assurance
  • Teamwork and collaboration
  • Project planning
  • Logistics coordination
  • Decision-making
  • Idea development and brainstorming
  • Team building
  • Written communication
  • Teamwork
  • Problem-solving abilities
  • Effective communication
  • Adaptability and flexibility
  • Operational efficiency
  • Self motivation
  • Interpersonal skills
  • Customer relationship management
  • Professionalism
  • Time management abilities
  • Vendor management

Accomplishments

  • Achieved success by introducing I360 for Service tasks.
  • Collaborated with team of 20 in the development of I360.
  • Supervised team of 3 staff members in Cowan shop
  • Resolved product issue through consumer testing.

Timeline

Fleet Service Coordinator

Cowan Systems
08.2013 - 05.2025

Maintenance Coordinator

Papertransport
04.2003 - 08.2013

All Required And Some Vocational

Escambia High School

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Jim Scapatici