Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jim Siekman

Salome,AZ

Summary

Customer-oriented Store Manager offering over 25 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

25
25
years of professional experience

Work History

Store Manager

Fred Meyer Stores
Roseburg, OR
04.2017 - 06.2021
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Assessed operational efficiency of the store's departments.
  • Delegated work to staff, setting priorities and goals.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.

Department Manager

Fred Meyer Stores
Eugene, OR
03.1996 - 02.2017
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Ensured compliance with all safety regulations in the workplace.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.

Education

High School Diploma -

Carlmont High School
Belmont, CA
01-1978

Skills

  • Employee Training
  • Project Management
  • Promotional Planning
  • Operations Management
  • Shift Scheduling
  • Team Development
  • Store Merchandising
  • Retail Inventory Management
  • Talent Recruitment
  • Customer Service Management
  • Leading Staff Meetings
  • Staff Supervision
  • Friendly and Positive
  • Delegating Work
  • Product Merchandising
  • Employee Supervision and Motivation

Affiliations

  • Love Camping and Visiting New places
  • Interested in Travel and exploring
  • Photography

Timeline

Store Manager

Fred Meyer Stores
04.2017 - 06.2021

Department Manager

Fred Meyer Stores
03.1996 - 02.2017

High School Diploma -

Carlmont High School

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Jim Siekman