Jim Soulier
Woodruff,WI
Summary
Restaurant management professional with demonstrated success in optimizing floor operations and delivering superior guest satisfaction. Proven track record in team leadership and adaptability to dynamic environments. Renowned for strong problem-solving skills and effective communication.
Overview
22
22
years of professional experience
Work History
Server
The Boathouse
04.2024 - Current
- Provided exceptional upscale service to guests in a high-volume environment
Guest Services Manager
AmericInn Hotel
11.2023 - 02.2024
- Ensured all the guests were provided genuine hospitality in every interaction with the front desk team
- Supervised the activities and service levels of the Front desk team to ensure that the arrival, departures, and all other guest contact interactions were conducted efficiently and in a friendly manner
- Assisted in daily maintaining room inventory status to achieve optimal revenue levels while maintaining high guest expectations
Front Server
Sardine
04.2022 - 09.2023
- Company Overview: James Beard recognized restaurant
- Award-winning Cocktail program
- Provided exceptional service in a high-volume, fast-paced environment
- James Beard recognized restaurant
- Award-winning Cocktail program
Front Server
Fairchild
01.2022 - 04.2022
- Company Overview: James Beard award-winning Chef
- Provided exceptional service in an upscale environment
- James Beard award-winning Chef
Front Server
Tavernetta Restaurant
08.2017 - 10.2021
- Company Overview: James Beard recognized Chef and restaurant group
- Seasonal Italian Cuisine
- Trained new staff
- Designed an opening Training program for the front of the house
- Provided genuine hospitality
- James Beard recognized Chef and restaurant group
Server/ Floor Supervisor
Departure Restaurant
08.2016 - 08.2017
- Company Overview: James Beard recognized chef
- Provided genuine hospitality in an upscale environment
- James Beard recognized chef
Lead Server/ Floor Supervisor
Mercantile Dining & Provision
08.2014 - 08.2016
- Company Overview: James Beard award-winning chef
- Designed training program/ service training
- Designed front-of-house service manual
- James Beard award-winning chef
Front Lead Server
Rioja
02.2013 - 08.2014
- Company Overview: James Beard award-winning chef
- Mediterranean cuisine with international influences
- Provided exceptional hospitality in the dining room
- Trained new service staff
- James Beard award-winning chef
Assistant General Manager
Old Major
10.2012 - 02.2013
- Trained and managed the front of the house
- Developed the front-of-house service philosophy
- Performed employee performance appraisals
- Wrote and organized the weekly employee schedule
Captain/ Floor Supervisor
The Kitchen Denver
02.2012 - 01.2013
- Trained new wait staff
- Helped manage the floor with management
- Provided genuine hospitality in a high-volume environment
Front Server
The Four Seasons Hotel
02.2011 - 08.2011
- Upscale Steakhouse
Server
Frasca Food and Wine
08.2010 - 02.2011
- Company Overview: 1 Michelin-star restaurant
- Northern Italian cuisine
- 1 Michelin-star restaurant
Front Server
Graham Elliot
05.2008 - 07.2010
- Company Overview: 2 Michelin star restaurant
- American Contemporary cuisine
- 2 Michelin star restaurant
Front Server, Trainer
Custom House
10.2005 - 11.2007
- Company Overview: 3-star restaurant
- Award-winning cuisine
- American Contemporary cuisine
- 3-star restaurant
- Award-winning cuisine
Captain, Front Server
Alinea
04.2005 - 10.2005
- Company Overview: 3 Michelin star restaurant
- World-renowned, award-winning cuisine
- 3 Michelin star restaurant
- World-renowned, award-winning cuisine
Front Server
Charlie Trotters
06.2003 - 11.2003
- Company Overview: 2 Michelin star restaurant
- 2 Michelin star restaurant
Education
Bachelor of Arts - Liberal Arts
Columbia College, Chicago
Chicago, IL01-2002
Skills
- Team management
- Point of sale (POS) system operation
- Organization and prioritization
- Complaint resolution
- Performance improvement
- Reservation handling
- Wine history
- Employee schedule management
- Full service restaurant background
- Reliable and responsible
- Team leadership
- Staff supervision
- Coaching and mentoring
- Training and onboarding
- Employee supervision
Timeline
Server
The Boathouse
04.2024 - Current
Guest Services Manager
AmericInn Hotel
11.2023 - 02.2024
Front Server
Sardine
04.2022 - 09.2023
Front Server
Fairchild
01.2022 - 04.2022
Front Server
Tavernetta Restaurant
08.2017 - 10.2021
Server/ Floor Supervisor
Departure Restaurant
08.2016 - 08.2017
Lead Server/ Floor Supervisor
Mercantile Dining & Provision
08.2014 - 08.2016
Front Lead Server
Rioja
02.2013 - 08.2014
Assistant General Manager
Old Major
10.2012 - 02.2013
Captain/ Floor Supervisor
The Kitchen Denver
02.2012 - 01.2013
Front Server
The Four Seasons Hotel
02.2011 - 08.2011
Server
Frasca Food and Wine
08.2010 - 02.2011
Front Server
Graham Elliot
05.2008 - 07.2010
Front Server, Trainer
Custom House
10.2005 - 11.2007
Captain, Front Server
Alinea
04.2005 - 10.2005
Front Server
Charlie Trotters
06.2003 - 11.2003
Bachelor of Arts - Liberal Arts
Columbia College, Chicago
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