Jim Spoeri
Long Beach,CA
Summary
Proven in enhancing customer satisfaction and loyalty at Target, adept in cash handling and demonstrating exceptional customer service. Increased Petsmart revenue through strategic upselling, showcasing strong organizational abilities and empathy. Excelled in fast-paced environments, prioritizing reliability and customer relations. Very reliable with working for a team, enlisted in the United States Marine Corps as an infantryman and have learned to be able to quickly adapt to any situation, work as a team, work as a small team without much oversight, and overcome any challenge with ease.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Cashier
Target
02.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Pet Hotel Associate
Petsmart
10.2023 - 01.2024
- Increased revenue through upselling additional amenities like spa treatments or premium accommodations upon check-in based on individual client needs.
- Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
- Maintained a clean, safe, and organized environment for pets by performing routine cleaning tasks and addressing any issues promptly.
- Ensured timely response to client inquiries via phone or email, addressing concerns effectively while promoting our services positively.
- Streamlined check-in procedures, resulting in reduced wait times and improved guest satisfaction.
- Elevated overall guest experience by offering personalized playtime sessions catered to each pet''s preferences and energy levels.
- Supported fellow team members in managing workload during peak seasons, fostering a collaborative and cooperative work environment.
Education
BBA -
California State University - Long Beach
Long Beach, CA 08.2022 - 05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Order Taking
- Organizational abilities
Accomplishments
- Achieved meritorious promotion to PFC through effectively helping with training operations on recent training deployment.
- Am able to work effectively and quickly with other Marines and Sailors.
Timeline
Pet Hotel Associate
Petsmart
10.2023 - 01.2024
Cashier
Target
02.2023 - 08.2024
BBA -
California State University - Long Beach
08.2022 - 05.2024