Jim Troxel
Littleton,CO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Store Manager
Big Lots
09.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Took over store that was bottom 10% in all metrics and have raised them to be top 5% store in 1 year
Assistant Store Manager
Big Lots
12.2009 - 08.2022
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led all stocking activities to process freight in 48 hours
Assistant Store Manager
Sears
06.2006 - 09.2009
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drive annual sales volume of over 7 million within Brand Central Department
Sales Manager
JC Penney
09.2000 - 05.2006
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Immediate supervisor of over 40 associates
Education
Bachelor of Arts - Sociology
University of Northern Colorado
Greeley, CO05.2000
Skills
- Risk Management
- Competitor Monitoring
- Customer Service Management
- Revenue Generation
- Store Merchandising
- Retail Inventory Management
- Team Development
- Operations Management
- Budget Administration
- Shift Scheduling
- Supply Ordering
Timeline
Store Manager
Big Lots
09.2022 - Current
Assistant Store Manager
Big Lots
12.2009 - 08.2022
Assistant Store Manager
Sears
06.2006 - 09.2009
Sales Manager
JC Penney
09.2000 - 05.2006
Bachelor of Arts - Sociology
University of Northern Colorado
Similar Profiles
Janelise RamosJanelise Ramos
Sales Associate at Big LotsSales Associate at Big Lots
Amanda WinklerAmanda Winkler
Freight Team Associate at Big LotsFreight Team Associate at Big Lots
ADAM WOODLEYADAM WOODLEY
Cashier at Big LotsCashier at Big Lots
Connor ArnettConnor Arnett
Customer Service Associate at Big LotsCustomer Service Associate at Big Lots
Jonah CullenJonah Cullen
Late Model Stock Car Driver at Self Employed- JC Racing, LLCLate Model Stock Car Driver at Self Employed- JC Racing, LLC