Jim Turski
Olmsted Township,Ohio
Summary
Customer-oriented, meaningful thinking sales management professional successful in cultivating win/win partnerships, retaining top accounts with growing sales and profitability. Multi-tasking and self-motivated leader with extensive expertise in expanding customer base to drive growth for the company. Well-versed in implementing pricing models, managing customer relations and knows the key is in the follow-up to deliver results. Ability to travel. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Driven Retail Manager with more 9 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
8
8
years of professional experience
Work History
Customer Retail Manager
Kraft Foods Nabisco Brands
- Developed and fostered strong key account relationships, ensuring customer satisfaction
- Successfully sold Nabisco, Planters, and Kraft Brands, contributing to revenue growth
- Provided training and guidance to new Account Managers
- Managed multiple accounts concurrently, meeting deadlines consistently
- Resolved customer complaints promptly and effectively
- Developed revenue-increasing strategies for existing accounts
- Presented account plans to District Managers and their sales representatives.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Sales Representative
Nabisco Biscuit Company
- Developed and maintained client relationships in big box stores, regional grocery chains, and club store accounts to ensure customer satisfaction and drive sales
- Successfully sold all Nabisco brands, contributing to increased revenue
- Provided in-store merchandising and ordering on designated territory
- Regularly attended monthly sales team meetings
- Greeted customers, addressed issues and customer wants
- Managed inventory levels by ordering sufficient stock for each account
- Implemented floor moves, merchandising, and display maintenance for well-stocked, organized sales areas in all my stores.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
District Manager
Mondelēz International
- Formulated and executed district-wide sales strategies, driving revenue growth and expanding market share in a $36B worldwide company
- Successfully marketed iconic brands such as Oreo, Ritz, Kraft Cheese, Maxwell House, and other household legends, contributing to the company's market dominance
- Oversaw all personnel matters within the district, including recruitment, hiring, performance reviews, and disciplinary actions, fostering a high-performing and cohesive team
- Demonstrated exceptional conflict resolution skills, swiftly addressing customer complaints to maintain a consistently high level of customer service satisfaction
- Proactively identified opportunities for process improvement across multiple territories, optimizing operational efficiency within the district
- Drove district growth through the implementation of high-quality programs, targeted sales initiatives, and a commitment to outstanding customer service
- Collaborated with direct reports to develop and implement action plans, resulting in improved sales performance and operational efficiency.
- Modeled best practices for sales and customer service.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Sales Manager
Root Candles
06.2016 - Current
- Devised and implemented strategic initiatives, aligning with the objectives of a $30M family-owned 5th generation company, resulting in increased distribution and profitability
- Amplified sales volume by employing highly effective account management tactics, providing support to both existing accounts and cultivating new relationships with inactive customers to expand market distribution
- Nationwide Corporate Account responsibility
- Collaborated with the Marketing Director to develop compelling promotional materials, enhancing brand visibility and market presence
- Collectively created custom account planograms
- Spearheaded negotiations with distributors and corporate accounts on pricing and program collaborations, ensuring favorable terms for the company to drive sustainable growth
- Responsible for Consumer-Packaged Goods (CPG) and Business-to-Business (B2B) sales, presenting monthly customer and prospect activity trackers to the CEO for strategic decision-making
- Actively participated in trade shows, fostering in-person customer and prospect engagement to strengthen industry relationships
- Manage, support and empower independent sales representatives and sales agencies to drive growth and development, contributing to a dynamic and high-performing sales environment
- Collaborate with Customer Service, Account Receivables, Forecasting, Production and Warehouse teams to provide superior service to customers all around the world.
- Established and cultivated solid business relationships with new or existing customers.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Associate Degree in Business Management / Marketing -
Lorain County Community College
Skills
Lead Generationundefined
Certifications
- "The Three Pillars of Effective Communication" by Knowable,
- "Making More Impact as a Middle Manager" by Pete Mockaitis.
- "Memorization and Rehearsal Tips for Public Speaking" by Knowable.
- "Tips for Writing Business Emails" by Daisy Lovelace.
- "The Business Side of Thought Leadership" by Thought Leadership Leverage.
- "A Navy SEAL's Surprising Key to Building Unstoppable Teams: Caring" by Pete Mockaitis.
- "Leading When You're Not in Charge" by Pete Mockaitis.
- "Communicating with Emotional Intelligence" by Brenda Bailey.
Timeline
Sales Manager
Root Candles
06.2016 - Current
Customer Retail Manager
Kraft Foods Nabisco Brands
Sales Representative
Nabisco Biscuit Company
District Manager
Mondelēz International
Associate Degree in Business Management / Marketing -
Lorain County Community College
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