Jim Versluys
Lenexa,USA
Summary
Dynamic leader with extensive experience in hotel management, notably with Hampton Inn, where I excelled in operations management and guest relations. Skilled in leveraging OPERA for efficiency and Microsoft Office to drive team productivity. Proven track record in improving guest satisfaction and operational standards, demonstrating exceptional communication skills and a commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hampton inn
Lenexa, USA
01.2024 - Current
- Check-in guests, follow Hilton Brand protocols
- Answer phones, Make reservations
Task Force Manager
Transformation Hospitality Solutions
12.2020 - 12.2023
- Company Overview: USA
- Travel Around the USA and help hotels in various positions needed to help with hotel operations
- USA
General Manager
Hampton Inn
Belton, USA
04.2020 - 12.2020
- Operate the Day-to-Day Operations of the hotel
- P and L, Bank Deposits, ordering, schedules, Handling all guest issues
- Working with Housekeeping and front desk teams
- Training and hiring of new employees
- Sales and building teams and relationships
Assistant General Manager
Fairfield by Marriott
Kansas City, USA
07.2018 - 03.2020
- Company Overview: (Hotel Sold by Owners)
- They have assisted GM with the day-to-day operations of the hotel
- Ran reports, and made schedules
- P and L, bank Deposits, ordering
- Hiring and training employees
- Sales
- (Hotel Sold by Owners)
Relief General Manager
Motel 6 / Studio 6
Lenexa, USA
07.2016 - 07.2018
- Company Overview: (Traveling Manager)
- Filling in for a property when no GM is present or a GM is on Vacation
- Bank Deposits
- P and L
- Forecast and ordering
- Training and hiring employees
- Sales
- Building teams to be the best they can be
- (Traveling Manager)
General Manager
GLI Hospitality
Wichita, USA
03.2016 - 07.2016
- Company Overview: (Hotel Sold by Owners)
- Manage all employees and oversee all departments in the hotel
- Maintain schedules and Paperwork to make sure the hotel runs efficiently
- Provide World-class Guest service for all guests
- (Hotel Sold by Owners)
Night Manager
GLI Hospitality
Overland Park, USA
11.2013 - 03.2016
- Company Overview: (Hotel Sold by Owners)
- Front desk and night audit experience
- Great customer service skills
- (Hotel Sold by Owners)
Education
Master's degree - Human Resources Management
University Of Arizona Global Campus
San Diego, CA10.2023
MBA - Business Management
Friends University
Wichita, KS10.2016
Bachelor of Arts - Communications
Wichita State University
Wichita, KS05.2012
Skills
- Guest relations
- Transportation information
- Guest amenities
- Operations management
- Revenue management
- Management
- Human resources management
- Property management
- Recruiting
- Van driver
- Typing
- Communication skills
- Staff training
- Leadership
- Team management
- Night audit
- Quality assurance
- Payroll
- Hotel experience
- Human resources
- Data entry
- Profit & Loss
- Supervising experience
- Hospitality
- Phone etiquette
- Driving
- Microsoft Word
- Organizational skills
- Budgeting
- Interviewing
- OPERA
- Hotel management
- Training & development
- Front desk
- Guest services
- Microsoft Excel
- Computer skills
- Administrative experience
- Writing skills
- Customer service
- Office Management
- Employee Orientation
- Financial Report Writing
- Accounting
- Events Management
- Pricing
- Strategic Planning
- Merchandising
- Cash handling
- Sales
- Upselling
- Mentoring
- Microsoft Office
- Microsoft Powerpoint
Certification
- CPR Certification, Present, Know CPR and First Aid
- Professional In Human Resources, Present
- Driver's License, Present
Additional Information
Mentor for undergraduate students at the University of Arizona Global online. I mentor undergraduate students and help give them the tools to succeed.
Willingtorelocate
- Los Angeles, CA
- Chicago, IL
Groups
- Gold Key Honor Society, Lifetime member, 06/01/23, Present, This honors society is for people who have demonstrated academic excellence and are in the top 10 percent of people in their degree program.
- SHRM, 06/01/23, Present, Member of SHRM Society of Human Resource Managers - Overland Park, Kansas Chapter
Personal Information
Authorized To Work: US
Timeline
Front Desk Agent
Hampton inn
01.2024 - Current
Task Force Manager
Transformation Hospitality Solutions
12.2020 - 12.2023
General Manager
Hampton Inn
04.2020 - 12.2020
Assistant General Manager
Fairfield by Marriott
07.2018 - 03.2020
Relief General Manager
Motel 6 / Studio 6
07.2016 - 07.2018
General Manager
GLI Hospitality
03.2016 - 07.2016
Night Manager
GLI Hospitality
11.2013 - 03.2016
Master's degree - Human Resources Management
University Of Arizona Global Campus
MBA - Business Management
Friends University
Bachelor of Arts - Communications
Wichita State University