Debbie Ann Wallace
Beaver Dam,KY
Summary
Looking for a position to finish my out my working career.
I need a meaningful position that i can put my vast array of life accomplishments and skills to work in making a difference in the lives of others.
Overview
12
12
years of professional experience
Work History
SPC Data Collector
Perdue Farms
08.2022 - Current
- Gathered and submitted observational information in addition to required data points.
- Uploaded or transmitted data using secure protocols.
- Conducted surveys and documented all responses.
- Collected [Type] and [Type] information at various locations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Medical Office Assistant
Ohio County Specialty Care Orthopedics
04.2021 - 08.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Called and faxed pharmacies to submit prescriptions and refills.
- Entered procedure codes and diagnosis codes into medical billing software.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Bottling Technician
Glenmore Distillery
10.2020 - 04.2021
- Counted and recorded finished and rejected packaged items.
- Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Team Lead
DELTA FAUCET CO Division Of Masco
05.2018 - 10.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Continuously checked products for quality assurance according to strict guidelines.
- Participated in cross-functional team-building activities.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Operated production machinery safely to reduce workplace accidents.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
Med Surge Unit Clerk
Ohio County Health Care
05.2012 - 05.2018
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Obtained and organized medical records for office visits and scheduled labs.
- Charted vital signs and added telemetry strips to charts.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Collaborated with assistants and [Type] doctors to prepare and set up rooms with adequate supplies and equipment.
Education
Associate of Science - Medical Office Administration
Daymar College - Owensboro
Owensboro, KY07.1999
Skills
Product temperature Checks
Foreign material Check
Grading Product
Data Quality
Documentation skills
Efficient Data Entry
Quality Assurance
Following Policy and Procedures
Microsoft,Excel,Word, CPSI, EPIC, programs, ect
Timeline
SPC Data Collector
Perdue Farms
08.2022 - Current
Medical Office Assistant
Ohio County Specialty Care Orthopedics
04.2021 - 08.2021
Bottling Technician
Glenmore Distillery
10.2020 - 04.2021
Team Lead
DELTA FAUCET CO Division Of Masco
05.2018 - 10.2020
Med Surge Unit Clerk
Ohio County Health Care
05.2012 - 05.2018
Associate of Science - Medical Office Administration
Daymar College - Owensboro
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