Jimajah Smith
Akron,OH
Summary
Well-versed individual possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ACCESS CONTROL REPRESENTATIVE
DHL E-COMMERCE
05.2023 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved security measures by monitoring access control systems and surveillance equipment, deterring unauthorized access or theft.
- Maintained accurate records of safety training sessions, incident reports, and regulatory compliance documentation, ensuring easy reference when needed.
- Served as a liaison between employees and management regarding safety concerns or suggestions for improvement, creating open lines of communication within the organization.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
OUTBOUND SORTER
DHL E-COMMERCE
07.2022 - 05.2023
- Ensured accurate package handling by diligently verifying labels and cross-referencing shipment information.
- Streamlined outbound shipments by preparing packages for transport by accurately categorizing items based on shipping destination and priority according to company guidelines.
- Supported efficient warehouse operations by loading sorted packages onto appropriate vehicles for delivery.
- Assisted in training new employees on proper sorting techniques and company procedures, promoting a consistent workflow.
- Maintained a clean and organized workspace, ensuring a safe environment for all team members.
MOBILE CUSTOMER SERVICE
CHARTER COMMUNICATIONS
03.2022 - 07.2022
- Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile device issues.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Developed rapport with customers through active listening and tailored assistance.
- Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
- Maintained up-to-date knowledge of company policies, procedures, and promotions.
CREDIT SERVICE SPECIALIST
HUNTINGTON NATIONAL BANK
06.2019 - 10.2021
- Safeguard sensitive customer information through verification practices to comply with privacy and security standards.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Assisted customers with banking transactions, identifying and servicing customer needs and resolving issues.
Education
Associates of Applied Business - Hospitality Management
The University of Akron
Akron, OH05.2019
Associate of Arts -
The University of Akron
Akron, OH05.2017
Skills
- Detailed Activity Logs
- CCTV Monitoring
- Records Management
- Interpersonal Communication
- Paperwork Processing
- Risk Mitigation Strategies
- Project Management
- Cross-Functional Team Development
- Emergency Management
- Data Entry
Certification
- Project Management Training - August 2024- Current
Timeline
ACCESS CONTROL REPRESENTATIVE
DHL E-COMMERCE
05.2023 - Current
OUTBOUND SORTER
DHL E-COMMERCE
07.2022 - 05.2023
MOBILE CUSTOMER SERVICE
CHARTER COMMUNICATIONS
03.2022 - 07.2022
CREDIT SERVICE SPECIALIST
HUNTINGTON NATIONAL BANK
06.2019 - 10.2021
Associates of Applied Business - Hospitality Management
The University of Akron
Associate of Arts -
The University of Akron