Jimaya Mason
Aurora,CO
Summary
Dynamic Supervisor with a proven track record at Prospect Airport Services, excelling in staff management and customer service. Recognized for enhancing team efficiency and deescalating situations that may affect the operation. Skilled in strategic planning and conflict resolution, fostering a positive work environment that drives operational success.
Overview
3
3
years of professional experience
Work History
Supervisor
Prospect Airport Services
05.2024 - Current
- Start shift reviewing future operation duties for the day.
- Check shift schedule and call out log to prepare for employee count.
- Make sure every employee is where they need to be in order to make the operation run smooth.
- Watch over gates that have flights arriving/ departing and making sure employees are perfectly executing passenger customer service while performing shift duties.
- Make sure employees on shift are maintaining their uniforms/appearance (no headphones, no un tucked shirt, black shoes, black socks, black slacks, uniform shirt provided by business.
- Ensure every passenger helped by us are satisfied with the services.
- Speak with passengers who have complaints, questions, resolve tense situations/reassure passengers.
- Applied strong leadership talents and problem solving skills to maintain team efficiency and operation (clear gates that we may not have enough staff for, try to prevent flight delays to the best of my abilities.)
- Work with gate agents/ flight crew/ ramp agents to limit miscommunication within the workplace
- Answer to a radio and respond as needed.
- Communicate with managers/duty managers to maintain organization.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans though audits.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated passenger needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
Cashier/Customer Service Cashier
King Soopers
11.2023 - 05.2024
- Greet every single Customer with a smile.
- Use customer service skills to help with customers needs/ complaints.
- ID customers wanting to buy alcohol/ tobacco products and input their birthdays into cash register system.
- Cash handling/ handling checks using basic math to insert cash amounts accurately.
- Keep work stations clean (cash register areas, Self scanning cash register areas.)
- Watch over self scanning registers, make sure every customer is completing their transactions accurately, Helping customers in need of extra assistance.
- Inform customers about new deals/donations within the business.
- Help Customers with returns/exchanges.
- Worked late when asked if available.
- Worked flexible schedule because of school
- Built relationships with customers to give them a familiar face when returning to store.
- Ensured cash register had accurate balance at the end of each shift, Count bills and turn them into shift supervisor to lock up.
Cashier
Walmart
05.2023 - 11.2023
- Greet every customer with a smile at cash register.
- Speak with each customer to make them feel welcomed to the store.
- Help customers with questions/needs to the best of my abilities.
- Assist Managers/ Supervisors with stocking the front registers/ Zoning the grocery lanes throughout the store.
- Watch over Self scanning cash registers/ Help customers who may not know how to use the self scanners/ try to prevent theft .
- Handle customer service(doing returns/exchanges for costumers.)
- Handle cash register, ring up all Items customers may want to purchase, understand the functions of cash register such as inputing exact ammounts of money received or handle checks.
- Basic math (add, sutract, multiply,divide U.S currency.)
- Keeping workplace clean during downtimes.
- Worked flexible shifts as I was in school.
Cashier
Burger King
07.2022 - 08.2022
- Take orders through drive through.
- Meet all needs requested by customers while imputing their orders.
- Handle Customers drinks/ extra condiments.
- Try to meet customers needs to the best of my abilities without management.
- Multitasking, keeping the dinning room/front kitchen area clean by mopping,sweeping and continuously whipping down counters to sterilize.
- Food safety, Cleaning the fry pit, Handling milkshakes/ cookies and deserts.
- Work in a team (working with the kitchen crew to ensure customer satisfaction, Keep checking in with management.
- Checking schedule every day, checking off shift duties at the end of every shift.
Cashier
Sonic
05.2022 - 07.2022
- Greet customers/ Take orders to respond to customers needs.
- Multitasking, teamwork in the operation.
- Cash Handling (operate cash registers, Input card information to cash registers, excellent accuracy levels.\
- Food Safety (Handle/deliver food to vehicles , Make milkshakes/ice cream with gloves and clean hands)
- learned flexibility through staying later to tend to business needs.
- Demonstrated organization during shift meeting productivity goals at the end of each day.
Education
Grandview High School
Aurora, CO05-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Team building
- Operations management
- Relationship building
- Safety protocols
Accomplishments
- Supervised team of 16 staff members.
- Documented and resolved employee issues which led to resolution.
Timeline
Supervisor
Prospect Airport Services
05.2024 - Current
Cashier/Customer Service Cashier
King Soopers
11.2023 - 05.2024
Cashier
Walmart
05.2023 - 11.2023
Cashier
Burger King
07.2022 - 08.2022
Cashier
Sonic
05.2022 - 07.2022
Grandview High School
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