Jimbol Jardin
ORLANDO,FLORIDA
Summary
Experienced Customer Service professional seeking a position within a company that values hard work, dedication, and performance. Adding value with my past work experiences to provide growth and success for the company. Key Qualifications Friendly, outgoing, and resourceful with strong listening skills and the ability to ask the right questions to quickly resolve any concerns.
Overview
17
17
years of professional experience
Work History
SERVICE ADVISOR
PORSCHE SOUTH ORLANDO
08.2020 - 09.2022
- Documented problems and corrective actions to maintain records.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Increased efficiency and team productivity by promoting operational best practices.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
SERVICE ADVISOR
JACKSON ACURA
08.2019 - 06.2020
- Confer with customers by telephone or in person to provide information about products or service, take or enter appointments, cancel accounts, or obtain details of complains
- Solve customer complaints, regarding their vehicle, with solutions assuring customer satisfaction
- Leading a team of technicians to perform quality maintenance and repair in timely fashion
- Effectively manage activity in service lane
- Complete required training and education in timely manner.
LEAD SERVICE ADVISOR
THE VOLVO STORE
12.2017 - 04.2019
- Ascertains automotive problems and services by listening to customers description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
- Responsible for communicating with service management, advisors, and technicians on current shop performance and staff development
- In authority to assist with management overrides when Service Manager is not available
- Effectively manage activity in service lane
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
CERTIFIED SERVICE ADVISOR
NAPLETON VOLKSWAGEN
11.2016 - 12.2017
- Responsible for reception of incoming customers to address current service needs from start to finish
- Consistently hit service targets for revenue while maintaining very high customer satisfaction ratings
- Maintain communication with the technical staff regarding status updates for workflow approvals
- Performed after sales follow-ups and developed strong relationships with customers.
SERVICE MANAGER
GOODYEAR AUTO CARE
03.2015 - 11.2016
- Maintain customer relations to ensure long-term growth in sales and profits
- Performed after sales follow ups and develop strong relationship with customers
- Effectively scheduling technician and service appointments
- Train and develop service department associates by ensuring that all on-boarding and career development is identified and made available to performing associates.
SERVICE MANAGER
FIRESTONE COMPLETE AUTO CARE
05.2012 - 03.2015
- Responsible for satisfaction of clients, ensuring high quality visit for profit growth
- Daily phone interactions with vendors, gaining trust for reliable transactions
- Monitored financial reports daily, analyzing segments and controlling margins
- Maintaining customer and associate satisfaction.
TRAVEL CONSULTANT
WORLD TRAVEL HOLDINGS
08.2005 - 05.2012
- Response to customer inquiries for cruises and general information
- Answering inbound calls from WTH'S company owned and partner labeled brands
- Consistently build and maintained strong relationship with customers and vendors through close and effective communication
- Specialized in individual travel
- Booked travel reservations for families and groups keeping their preferences and budget
- Developed strong relationship with managers and staff creating a cohesive and productive team within a dead line-driven environment.
Education
RETS TECHNICAL INSTITUTE
10.2002
Skills
- Handling Customer Complaints
- Records Management
- Client Rapport-Building
- Customer Consulting
- Attention to Detail
- Sales Expertise
Timeline
SERVICE ADVISOR
PORSCHE SOUTH ORLANDO
08.2020 - 09.2022
SERVICE ADVISOR
JACKSON ACURA
08.2019 - 06.2020
LEAD SERVICE ADVISOR
THE VOLVO STORE
12.2017 - 04.2019
CERTIFIED SERVICE ADVISOR
NAPLETON VOLKSWAGEN
11.2016 - 12.2017
SERVICE MANAGER
GOODYEAR AUTO CARE
03.2015 - 11.2016
SERVICE MANAGER
FIRESTONE COMPLETE AUTO CARE
05.2012 - 03.2015
TRAVEL CONSULTANT
WORLD TRAVEL HOLDINGS
08.2005 - 05.2012
RETS TECHNICAL INSTITUTE
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