Summary
Overview
Work History
Education
Skills
Relocation
Assessments
Languages
Timeline
Work Preference
Accomplishments
Generic
Jimeka Williams

Jimeka Williams

Eastover,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Detail-oriented and a team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Sales Associate

T-ROC
12.2023 - 06.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Customer Service Representative

Holiday Inn
01.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Security Officer

Defender Services
11.2023 - 03.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Cashier

KFC
01.2019 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Housekeeping

Days Inn
02.2020 - 03.2021
  • Collaborated with housekeeping staff to ensure timely room availability and high cleanliness standards.
  • Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
  • Ensured cleanliness of public areas by performing regular inspections and coordinating with housekeeping staff.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests.
  • Performed light housekeeping duties to maintain a clean and organized living space for clients.

DFA

Fort Jackson Base
01.2019 - 09.2019
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within the soldiers deadlines.
  • Worked effectively in a fast-paced environment to feed the soldiers ontime.

Cashier/Customer Service

American Deli
03.2018 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Teaching assistant

Richland County School District One
01.2018 - 01.2019
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.

Education

12th grade education - None

Lower Richland High School
Hopkins, SC
05.2013

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-solving skills
  • Time Management
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service
  • Relationship Building
  • Cash Handling
  • Cash Register Operation
  • Stocking and Receiving
  • Store Opening and Closing
  • Sales expertise
  • Product Sales
  • Sales Strategies
  • POS System Operation
  • Retail Store Operations
  • Payment Processing

Relocation

  • Columbia, SC
  • Sumter, SC

Assessments

  • Cleaner fit, Proficient, 09/01/22, Measures the traits that are important for successful cleaners
  • Business math, Proficient, 09/01/22, Using basic math to solve problems in a business context
  • Customer focus & orientation, Proficient, 09/01/22, Responding to customer situations with sensitivity
  • Basic maintenance and repair, Proficient, 09/01/22, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
  • Retail customer service, Proficient, 09/01/22, Responding to customer situations in a retail setting
  • Work style: Reliability, Proficient, 09/01/22, Tendency to be reliable, dependable, and act with integrity at work

Languages

English
Full Professional

Timeline

Sales Associate

T-ROC
12.2023 - 06.2024

Security Officer

Defender Services
11.2023 - 03.2024

Customer Service Representative

Holiday Inn
01.2023 - 06.2024

Housekeeping

Days Inn
02.2020 - 03.2021

Cashier

KFC
01.2019 - 04.2021

DFA

Fort Jackson Base
01.2019 - 09.2019

Cashier/Customer Service

American Deli
03.2018 - 04.2019

Teaching assistant

Richland County School District One
01.2018 - 01.2019

12th grade education - None

Lower Richland High School

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Flexible work hoursWork from home optionWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time off401k match4-day work weekTeam Building / Company Retreats

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved product issue through consumer testing.

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Jimeka Williams