Ted'Tisia Gullage
Ferriday,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Insurance Claims Specialist
GEICO
02.2023 - 12.2023
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Reviewed denied claims for errors or omissions before finalizing decision notices.
- Investigated suspicious or fraudulent claims and reported findings to management.
Customer Service Representative
Capital One
Dallas, TX
07.2022 - 01.2023
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Amazon
09.2021 - 06.2022
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Data Entry Clerk
Ferriday Town Hall
Ferriday, LA
08.2019 - 08.2021
- Prepared summaries of daily work completed for review by supervisors.
- Scanned documents into appropriate databases for storage purposes.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Contacted customers via phone or email to address data inquiries.
- Proofread and edited documents to correct errors.
- Performed clerical tasks such as filing, typing, photocopying, faxing, and mailing correspondence.
Education
High School Diploma -
Ferriday High School
Ferriday, LA05-2020
Skills
- Claims Investigation
- Insurance knowledge
- Policy Interpretation
- Customer Service
- Data Entry
- Critical Thinking
- Decision-Making
- Data Entry Software
- Professionalism
Timeline
Insurance Claims Specialist
GEICO
02.2023 - 12.2023
Customer Service Representative
Capital One
07.2022 - 01.2023
Customer Service Representative
Amazon
09.2021 - 06.2022
Data Entry Clerk
Ferriday Town Hall
08.2019 - 08.2021
High School Diploma -
Ferriday High School
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