Jimelyn Maxfield
Aubrey,TX
Summary
Dynamic Cashier Team Lead with proven expertise in customer service and team leadership honed at Pinoy One Outlet. Excelled in enhancing customer satisfaction and retention through efficient transaction management and positive service interactions. Skilled in cash handling and cashier training, significantly contributing to seamless store operations.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Pinoy One Outlet
09.2016 - 07.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Education
High School Deploma -
Waipahu High School
Waipahu, HI06.2016
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Flexible Schedule
- Store Opening and Closing
- Product restocking
- Heavy Lifting
- Transaction Management
- Cashier training
- Cash Register Operation
- Safety rules
Timeline
Cashier Team Lead
Pinoy One Outlet
09.2016 - 07.2020
High School Deploma -
Waipahu High School