Jimena Alarcon- Garcia
Laurel,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Executive Customer Service Server
Executive Main Event Caters
09.2022 - Current
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Executive Officer Executive Detailed CO.
Executive Detailed Maid Services
01.2020 - Current
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Collaborated with back-office team members to facilitate seamless business execution.
- Improved employee satisfaction by implementing comprehensive professional development programs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Handled administrative management, personnel issues and supply requirements for unit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established and implemented departmental policies, goals and objectives.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Launched new rewards program to identify and celebrate staff performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Business Office Manager
Strategic Life Cycle Support, LLC
01.2017 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated cross-departmental collaboration on projects, fostering teamwork to achieve shared goals more efficiently than before.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Mexico Formal Education
MEXICO05.2017
Skills
- Staff Training
- Relationship Management
- Order delivery practices
- Professional Appearance
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- Front-of-house display creation
- Hospitality best practices
- Reliable and Responsible
- Foreign language proficiency
- Regulatory Compliance
- Order Management
- Relationship Building
- Decision-Making
- Reservations Management
- High Energy and Stamina
- Exceptional customer service
Accomplishments
- Supervised team 32 staff members as Business Manager in Marketing skills and business advancing.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Life-Time Member of Advocacy in Support of Wounded US Veteran Soldiers
Timeline
Executive Customer Service Server
Executive Main Event Caters
09.2022 - Current
Executive Officer Executive Detailed CO.
Executive Detailed Maid Services
01.2020 - Current
Business Office Manager
Strategic Life Cycle Support, LLC
01.2017 - Current
High School Diploma -
Mexico Formal Education
Similar Profiles
Joseph JeffersonJoseph Jefferson
Security supervisor at Executive event servicesSecurity supervisor at Executive event services
Yessenia GaetaYessenia Gaeta
Security at Executive Event ServicesSecurity at Executive Event Services
Raquel De AndaRaquel De Anda
Operations Coordinator at Executive Event ProductionsOperations Coordinator at Executive Event Productions