JIMENA A. OLIS
Miami Beach,USA
Summary
An airport security professional with knowledge and skills in remote airline checks and security. Has vast knowledge on airport security management, customer support and luggage management. Possesses great interpersonal and communication skills needed when interacting with customers at different capacities. Has always shown hard work, commitment and the ability to achieve goals and objectives.
Knowledgeable [Desired Position] with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airport Ground Coordinator
Envoy Airlines
01.2017 - Current
- Monitoring airport activities to ensure security is always maintained.
- Performing security checks at the airport before and after departure for international arrivals, departures and RON.
- Conducts manual and visual inspection of the cargo area, head bins, seats and seat back pockets.
- Addition: G.S.C position
- American Airlines
- Stand-by position for the G.S.C position.
- Trained on S.S.I procedures.
- Patrolled the assigned areas to ensure security.
- Monitored entry and exit of people to the company premises.
- Assisted customers, clients and guests as appropriate.
- Identified potential security risks and conc.
- Aviation Security Agent Global Elite Inc. Miami, FL
- Collaborated with the authorities to provide security at local airports.
- Checked and verified customer information at check-in.
- Checked validity of customer tickets and other travelling documentation.
- Respondent to customer queries as appropriate.
- Also performed passenger screening and other duties as assigned.
Education
High School Diploma -
Consejo Provinencial De Pichincha
Quito,Ecuador09-1988
Skills
- Airport security management
- Able to independently manage airport operations
- Analytical thinking
- Great communication/ interpersonal skills
- Multitasking and organization
- Customer service
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Discretion and confidentiality
- Schedule coordination
- Presenting ideas and plans
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved [Result] through effectively helping with [Task].
Certification
- Clearance Granted SIDA, TSA Eligibility 49 C.F.R.
- Class D Security Officer License Basic Security Training
- T.W.I.C / TSA 19 U.G. GOV, VA
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Airport Ground Coordinator
Envoy Airlines
01.2017 - Current
High School Diploma -
Consejo Provinencial De Pichincha
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