Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jimena Chico Valdetano 10/20/04

Red Bank

Summary

• Track record of leading teams to deliver innovative mobile solutions. Known for strong team collaboration and flexibility in dynamic environments. Valued for strategic planning and problem-solving abilities, consistently driving results through effective team leadership and project management.

• Diligent with solid background in enhancing client experiences. Coordinating schedules, handling customer inquiries, and ensuring smooth daily operations.

• Demonstrated leadership and communication skills in fast-paced environment. Skilled in payment processing, appointment scheduling, and assisting high-end clients. A valuable employee with a team-driven mentality and an enthusiastic personality.

• Elevating client experiences and operational efficiency. Known for fostering team collaboration and adapting to industry changes seamlessly. Expertise includes staff development, inventory control, and customer service excellence.

• Prepared to bring compassion and efficiency to caregiving roles. Adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.

Overview

5
5
years of professional experience

Work History

Mobile Manager

Boost Mobile
03.2023 - 05.2025
  • Developed clear communication channels between departments, resulting in cohesive collaboration on projects related to the company''s mobile initiatives.
  • Implemented innovative strategies for marketing campaigns, resulting in higher user engagement and app downloads.
  • Launched new products by collaborating with product development teams to create feature-rich applications that met client needs.
  • Cultivated strong relationships with clients and stakeholders, ensuring responsive communication regarding project updates and deliverables.
  • Enhanced customer loyalty with targeted promotions based on user behavior analysis, driving repeat business and referrals.
  • Increased customer satisfaction by efficiently resolving technical issues and providing timely product support.
  • Created and managed social media campaigns to increase brand engagement.
  • Managed budget allocation and resource utilization to maximize marketing ROI.

Mobile Sales Associate

Metro PCSInc
01.2021 - 01.2022
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Enhanced customer loyalty with excellent follow-up and after-sales support, ensuring repeat business..
  • Maintained store appearance by organizing displays and promotional materials according to corporate guidelines for visual merchandising excellence.
  • Developed strong rapport with clients, fostering long-term relationships that led to regular referrals and new business opportunities.
  • Managed multiple priorities effectively under pressure during peak hours or high-traffic seasons to ensure seamless operations at all times.

Salon Coordinator/Receptionist

Connection Red Salon
01.2020 - 01.2022
  • Maintained client waiting area, ensuring that it was kept clean at all times.
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
  • Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
  • Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
  • Greeted patrons upon arrival at salon, offering prompt, courteous service.
  • Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events..
  • Managed payroll processing accurately and efficiently for all salon personnel.
  • Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
  • Enhanced customer satisfaction with prompt and courteous service at the front desk.
  • Handled all payments and refunds, making sure that charges and correct tax were applied.
  • Upsold salon products and services to customers through effective communication and successful marketing methods.
  • Managed salon's master calendar to organize customer appointments, employee schedules and special events.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.

Education

High School Diploma -

Red Bank Regional High School
Little Silver, NJ

Health Sciences

Brookdale Community College
Lincroft, NJ

Skills

  • Business analysis
  • Software testing
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Detail-oriented
  • Relationship building
  • Computer proficiency
  • Public relations
  • Task prioritization
  • Interpersonal skills
  • Analytical thinking
  • Training and development
  • Professionalism
  • Digital marketing
  • Budget management
  • Phone etiquette
  • Calendar management
  • Cold calling
  • Cash handling
  • Willing to work long hours
  • Adaptability
  • Continuous improvement
  • Patient scheduling
  • Customer service
  • Compassionate
  • Professionalism and ethics
  • Maintaining confidentiality
  • Reliable transportation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Mobile Manager

Boost Mobile
03.2023 - 05.2025

Mobile Sales Associate

Metro PCSInc
01.2021 - 01.2022

Salon Coordinator/Receptionist

Connection Red Salon
01.2020 - 01.2022

High School Diploma -

Red Bank Regional High School

Health Sciences

Brookdale Community College

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Jimena Chico Valdetano 10/20/04