Jimena Cortez
Richmond,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
CCS Auto Body
San Pablo, CA
05.2017 - 11.2019
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Kept reception area clean and neat to give visitors positive first impression
Cashier
Chuck E Cheese
Pinole, CA
03.2014 - 04.2015
- Restocked and organized merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
Cashier
McDonald's
Richmond, CA
05.2013 - 12.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Balanced cash drawer at beginning and close of shift.
- Resolved problems with orders quickly and offered refund or replacement.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Education
No Degree - Some College
Contra Costa College
San Pablo, CAHigh School Diploma -
Leadership Public Shcool
Richmond Ca07.2013
Skills
- Documentation and Reporting
- Payment Processing
- Delivery Coordination
- Customer Service-Oriented
- Microsoft Office Suite
- Positive Attitude and Energetic
- Intuit QuickBooks
Additional Information
Volunteer April 2011
Richmond College Prep
- Help teachers with grading
- Help students with class work as well as homework
- watch/ play in reccess
- Tutor
Volunteer May 2015
Making Waves Academy
- Orginize files
- Help students with work
- tutor
- supervice
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
CCS Auto Body
05.2017 - 11.2019
Cashier
Chuck E Cheese
03.2014 - 04.2015
Cashier
McDonald's
05.2013 - 12.2014
No Degree - Some College
Contra Costa College
High School Diploma -
Leadership Public Shcool