Jimena Garcia Torres
Pico Rivera,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Tortilleria Quality Control and Training Specialis
Northgate Gonzalez Markets
07.2024 - Current
- Analyzed problems and worked with teams to develop solutions.
- Reduced customer complaints by conducting inspections and addressing issues proactively.
- Developed comprehensive training materials for new team members, increasing overall efficiency within the department.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Reviewed production processes and identified potential quality issues.
- Maintained a safe working environment by adhering to established safety standards and protocols during all tasks.
- Collaborated with production team members to implement corrective actions leading to improved product performance.
- Collaborated effectively with diverse team across various departments, fostering open communication channels for proactive problem-solving efforts related to product quality concerns.
- Completed inspection reports, describing performance outcomes, and carefully documenting irregularities or variances from expected outcomes.
- Worked independently on assignments involving varied and complex issues without direct supervision.
Tortilleria Lead
Northgate Gonzlez Markets
07.2023 - 07.2024
- Organized and detail-oriented with a strong work ethic.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Set up displays and trained employees on current promotions.
- Managed team schedules, department projects and quality assurance.
- Optimized organizational processes by effectively managing crew schedules.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Customer Service Representative
Northgate Gonzlez Markets
01.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated customers on promotions to enhance sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
Education
Some College (No Degree) -
California State University, Fullerton
Fullerton, CASkills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
Timeline
Tortilleria Quality Control and Training Specialis
Northgate Gonzalez Markets
07.2024 - Current
Tortilleria Lead
Northgate Gonzlez Markets
07.2023 - 07.2024
Customer Service Representative
Northgate Gonzlez Markets
01.2022 - 07.2023
Some College (No Degree) -
California State University, Fullerton
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